The Customer Experience of Identity

This event qualifies for 1 CLPs

When addressing identity management (also known as identity and access management), customer experience should be considered in the policies and technologies for people to appropriately access technology resources (not just Cyber). This webinar will explore the future of CX and identity management – securely utilizing data sources across agencies to help verify identity that contributes to safe, secure, and better CX.

Discussion will include:

Examples of progress being made around CX and ID management.
Digital is not just an additional channel it must be an integrated channel and experience.
Additional pressures around ID and CX brought upon by the COVID-19 pandemic such as tradeoffs on CX between ID and fraud.

Speaker and Presenter Information

Presenters:
Amos Stone, Login.gov Acting Director; 18F, GSA's Digital Service Delivery (INVITED)
David Ellison, Agency Lead, Digital Transformation, Social Security Administration
Andy Beamon, Senior Vice President, MAXIMUS Federal

Moderator:
Crystal Philcox, Assistant Commissioner, Office of Enterprise Strategy Management, General Services Administration (INVITED)

Relevant Government Agencies

Navy & Marine Corps, Intelligence Agencies, DOD & Military, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Transportation, Dept of Treasury, GSA, SSA, NASA, Other Federal Agencies, Judicial Branch Agencies, State Government, Municipal Government, National Guard Association, Federal Government, State & Local Government, FDA