Digital Assistant and the Customer Experience

This event qualifies for 1 CPEs

Customer and employee experience (CX) is becoming increasingly important to organizations across the government. Both customers and employees see and participate in technological advances promoted by the private sector, and want to see government make use of the same kinds of tools.

A robust digital system to track data from citizens, partners and employees is critical in this modern era, as the federal government moves more and more resources to the cloud and online. Implementing a digital assistant, which can understand and carry out electronic tasks, helps customers get answers faster and helps employees by letting them focus on high-value work.

Join us as thought leaders from government and industry discuss best practices for, and challenges to, digital assistants and improving CX.

Speaker and Presenter Information

Moderator

Francis Rose
Discussion Moderator &

Host of Government Matters
on WJLA-TV

Speakers

	Thomas Guido Senior Director, SaaS & PaaS Solutions, Dept. of Veterans Affairs
	Chris Radich Vice President, Government Digital Strategy, Salesforce
	Simchah Suveyke-Bogin Chief Customer Experience Officer, USDA
	Terrianne Lord Salesforce Practice Lead, Accenture Federal Services
	Srinivas Kosaraju Senior Director, Solution Engineering, Tableau Public Sector
	Justin Marsico Chief Data Officer, Bureau of the Fiscal Service
	Shad Imam Director of Solution Engineering, MuleSoft Public Sector

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC