Unlocking Equity and Patient Experience Data: The Future of More Inclusive Healthcare Experiences

This event qualifies for .1 CEUs

This event qualifies for 1 CPEs

This event qualifies for .1 CLPs

Government healthcare leaders know that patient experience and workforce engagement are intertwined, but often teams lack the time and resources to analyze this data in real time and understand the connection. Additionally, the pandemic has exposed lingering inequities in the way healthcare, and other social services are delivered at the federal, state, and local levels.

Leaders agree that improving patient experience and enhancing employee engagement are good ideas—but a good idea alone doesn’t always lead to appropriate prioritization if it isn’t accompanied by accountability and linked to both performance data and ROI.

This webinar will explore how prioritizing customer experience and employee experience data enables equitable listening as we work together to tackle disparities in our healthcare system.

Speaker and Presenter Information

Speakers

	Niels Olson Chief Medical Officer, Defense Innovation Unit
	Ernest Moy, M.D., M.P.H. Executive Director, Office of Health Equity, Veterans Health Administration (VHA)
	Julia Atkin Senior Solutions Consultant, Public Sector, Medallia Inc.
	Lee Becker Discussion Moderator VP, Solutions Principal, Global Public Sector and Regulated Industries, Medallia Inc.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC