Learn How to Use Root Cause Analysis to Uncover Gaps in your Customer Service
Delivering great end-to-end customer experiences is essential to customer loyalty, employee satisfaction and your bottom line. In this webinar, you’ll learn how to gain insights to improve your customer experience, as well as your product quality. How? By empowering your team on the front lines of customer support, your field service technicians and customer service agents, to gain new insights from customers.
With better feedback from customers, you can recognize when a customer problem is actually a product quality problem. Or determine if an issue impacts not just one customer, but your entire install base.
In just one hour, you’ll learn how to:
- Harvest data to uncover issues and understand their root causes
- Gather feedback, and take corrective actions quickly
- Structure the process for your own organization
Speaker and Presenter Information
Rob Schaefer, director, outbound product marketing
Relevant Government Agencies
Office of Personnel Management, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Thu, Feb 10, 2022, 11:00am - 12:00pm
ET
Cost
Complimentary: $ 0.00
Where
Free Webinar
Website
Click here to visit event website
Organizer
ServiceNow