ServiceNow
Most companies have AI. Few have the data to ground it, the workflows to deploy it, and the security to govern it. ServiceNow® is the only platform built for all of it, so AI doesn't just think. It acts.
Upcoming ServiceNow Events
Uplevel your AI
skills alongside pros and peers from tech, manufacturing, financial services,
healthcare, and other leading industries as you discover what’s next in AI
breakthroughs.
Join ServiceNow leaders and technology professionals in New York to explore AI, automation, digital workflows, and strategies for transforming organizations.
Events We Are Sponsoring
The President's Management Agenda asks us to deliver value in every citizen interaction. Yet permitting, one of the most frequent touchpoints between government and public, remains stuck in manual, paper-based systems across federal agencies. This Tech Talk explores how unified permitting platforms replace fragmented processes with automated workflows, self-service portals and real-time status visibility. A federal agency issuing 200,000+ permits annually discovered that digitized permitting cut processing time significantly, reduced citizen frustration and freed staff from routine admin work. We'll demonstrate how workflow automation becomes invisible to the citizen (seamless experience) while driving dramatic agency efficiency gains. Register Now to discover practical strategies for modernizing permitting with connected workflows, improving the citizen experience and supporting more efficient service delivery across government. |
Whether you are beginning your ServiceNow journey or looking to improve your skills within your deployment, ServiceNow University provides a wealth of training opportunities that fit your requirements to maximize your success. Join the Carahsoft Training Team in expanding your ServiceNow Training journey with Office Hours, where we will cover the following topics for navigating the University Platform to empower your training journey.
The main topics/agenda items include:
- My Learning
- My University Account
- Credential Program
- Admin Tools
- Help Center
- Searching & registering for a course
- Open Forum
ManuSec USA Celebrates Its 11th Edition in Chicago on October 21st-22nd 2026
Manufacturing is now the world’s most targeted industry. In the U.S., the threat is even more acute: manufacturers experience more ransomware incidents than the rest of the world combined, while production outages cost an average of $1.9 million per day. As operational and financial risks continue to rise, strengthening IT/OT security has become a business-critical priority.
Under the core theme of “Solidifying OT Security Fundamentals While Building Next-Gen Cyber Resilience,“ the 2026 program moves past simple perimeter defenses to bridge the gap between fundamental cyber hygiene and advanced autonomous defense. By attending, security leaders from America’s Aerospace & Defense, Machinery, Electrical, Food & Beverage, Automotive, Metals, Chemical, Pharma, Transportation Equipment manufacturing industries & more will acquire the tactical frameworks necessary to ensure continuous, minimum viable operations even during an active breach.
Grounded in this urgent reality, the 11th annual ManuSec USA summit brings together 150+ senior manufacturing security leaders, plant managers, and C-level executives to the Hyatt Regency Chicago this October 21-22. This condensed, two-day program provides the definitive playbook for security executives to mitigate financial risk, satisfy strict underwriting audits and defend American manufacturing against new and evolving cyber threats.
Check out the event overview or quick-view agenda to learn more about this years key themes and innovative session formats.
If your organization is running IT service management on a legacy tool — or managing HR, finance, legal and facilities requests through disconnected systems, spreadsheets and email — this session shows why a single platform, starting with ITSM, is a lower-risk foundation for modernizing service delivery than the point-solution approach most organizations default to.
We’ll walk through how ServiceNow’s Core Business Suite extends that foundation into purpose-built workflows for finance, procurement, legal, HR and facilities. The takeaway: you don’t need a large, disruptive transformation program to get enterprise-wide value — a strong ITSM foundation and one or two high-impact business services is enough to start.
- Why
stitching together point solutions for IT, HR, finance and legal costs
more and delivers less than a single platform
- How
ITSM offers a proven, lower-risk starting point for organizations moving
off legacy or homegrown tools
- Where
Core Business Suite fits as the practical next step for finance, procurement,
legal, HR, facilities and customer service
- A realistic, phased roadmap — including where AI improves intake, routing and resolution — that avoids a large, disruptive transformation program
Don’t
miss this opportunity to see how you can modernize service delivery without a
large-scale transformation - Register Now!
If your organization is running IT service management on a legacy tool — or managing HR, finance, legal and facilities requests through disconnected systems, spreadsheets and email — this session shows why a single platform, starting with ITSM, is a lower-risk foundation for modernizing service delivery than the point-solution approach most organizations default to.
We’ll walk through how ServiceNow’s Core Business Suite extends that foundation into purpose-built workflows for finance, procurement, legal, HR and facilities. The takeaway: you don’t need a large, disruptive transformation program to get enterprise-wide value — a strong ITSM foundation and one or two high-impact business services is enough to start.
- Why stitching together point solutions for IT, HR, finance and legal costs more and delivers less than a single platform
- How ITSM offers a proven, lower-risk starting point for organizations moving off legacy or homegrown tools
- Where Core Business Suite fits as the practical next step for finance, procurement, legal, HR, facilities and customer service
- A realistic, phased roadmap — including where AI improves intake, routing and resolution — that avoids a large, disruptive transformation program
Don’t miss this opportunity to see how you can modernize service delivery without a large-scale transformation - Register Now!
Are your customer service, field operations and sales teams still working across disconnected systems? Join Zeb, a ServiceNow Premier Partner, for an exclusive, hands-on CRM Roadshow featuring two live demos showcasing ServiceNow’s fully integrated CRM capabilities. See how AI-powered workflows, Now Assist and agentic AI can transform the customer journey—from the first customer call and field dispatch to quote-to-cash—all on a single platform. What attendees will experience:
Don't miss this opportunity to see ServiceNow CRM in action and discover how an integrated platform can help streamline operations and improve the customer experience. |
Modern cities are drowning in disconnected data from thousands of IoT devices—traffic cameras, environmental sensors, infrastructure controllers and public safety equipment—yet struggle to turn this information into meaningful action. In this session, discover how leading municipalities are transforming their operations by connecting these devices directly to an integrated platform that doesn't just collect data, but drives real-time responses across departments.
We'll explore how cities are breaking down traditional silos to create a unified operating system for urban services to maximize safety, efficiency and minimize response times. See how a pothole sensor can automatically trigger work orders in public works, how traffic patterns detected by smart cameras can adjust signal timing and alert emergency services or alert to near misses at critical intersections or how environmental monitors can coordinate responses across health, transportation and facilities departments—all without manual handoffs or departmental barriers.
Learn practical approaches to building your connected city infrastructure, including strategies for device integration, cross-agency workflows and creating closed-loop automation that turns sensor data into citizen outcomes. Whether you're just beginning your smart city journey or looking to maximize your existing IoT investments, you'll leave with actionable insights for creating a truly integrated platform that makes your community more responsive, efficient and livable.
You're invited to an exclusive afternoon with ServiceNow and Moveworks — built for leaders who are ready to move from AI curiosity to AI outcomes.
California state agencies are under pressure to do more with less — modernizing services, retaining talent and meeting constituent expectations with the same or shrinking workforce.
Join us for a live demo of the AI front door for employees, followed by drinks and conversation with peers who are navigating the same challenges.
This interactive session will explore:
- Deflecting IT and HR tickets before they become backlogs
- Resolving employee requests in seconds — not days
- Connecting IT, HR and shared services through one AI front door
- Live demo: Real end-to-end requests, handled by AI
Hosted by the University of South Carolina, this centrally located event is designed to encourage collaboration, idea-sharing, and innovation among higher education communities in South Carolina and its neighboring states. As the state’s flagship institution of higher education, we understand the importance of providing opportunities to share ideas and strategies. We are committed to continuing these opportunities for our university and colleagues throughout the region.
Join us for a one-day workshop for Federal Civilian and Defense budget, program, mission and strategy leaders.
Budget drift and strategic drift — the kind that eventually shows up as a critical missed milestone or a mission capability gap — don't start with a scorecard. They start with how demand enters an organization and how trade-off decisions get made once it's there. When intake is informal and prioritization runs on seniority or urgency instead of a repeatable process, investment decisions get disconnected from the mission outcomes they're supposed to drive.
That gap compounds under pressures unique to public sector and defense agencies: multi-year funding cycles (like PPBE) that lag behind fast-moving operational realities, a steady stream of new mandates and operational directives competing for the same limited capacity and leadership turnover that resets institutional memory before a decision framework can take hold.
For any organization charged with managing cost, schedule and performance, this isn't just an IT problem — it is a mission readiness problem. This workshop spends the full day exploring best practices. The morning builds the end-to-end view of what a mature Strategic Portfolio Management (SPM) practice looks like, from demand intake through delivery. The afternoon gets practical: governing intake and trade-off decisions day-to-day and gaining the visibility into active work needed to shift from late interventions to early course corrections that keep spend aligned to strategic outcomes.
Morning Session: What Good Looks Like, End to End
Most organizations have pieces of a portfolio process. Few have connected them into a practice that runs from a new requirement or mission need to a delivered outcome without losing the thread. This session walks the full arc: how demand should enter the system, how it gets evaluated and prioritized against strategy and capacity, how funded work gets planned and tracked and how outcomes feed back into the next round of decisions.
- The End-to-End SPM Lifecycle: Demand intake, prioritization, planning and execution and where organizations typically break the chain across complex programs.
- The Root Cause of Drift: Why treating these as separate processes, owned by separate teams, is itself a root cause of strategic drift and what a connected practice looks like instead.
- Interactive Mapping: A facilitated exercise mapping your current program lifecycle against the end-to-end model and flagging where the thread breaks first.
Afternoon Session: Governing the Work, Not Just Approving It
Building a good intake and prioritization process solves half the problem. The other half is staying close enough to funded work that you catch drift before it becomes expensive, rather than discovering it at the next budget cycle, milestone review or audit. This session focuses on the governance muscle: running intake and trade-off decisions as an ongoing discipline and getting real visibility into what's actually being worked on.
- Practical Governance Patterns: Managing intake and trade-off decisions as a recurring operational cadence, not a one-time exercise.
- Real-Time Visibility: What meaningful visibility into active work looks like and how it lets leaders intervene early instead of relying on late-stage status reports.
- Course Correction Strategy: How shifting from late intervention to early course correction protects program health, saves funds and accelerates the pace of progress toward strategic objectives.
- Actionable Output: Applying that governance model to the break point identified in the morning exercise, so the day ends with a scoped next step, not just a framework.
Join us in person for a hands-on Low-Code App Engine Innovation Workshop to see how agencies are reimagining their approach to automation and app development with ServiceNow’s Creator Workflows and Generative AI. Learn how to boost productivity at scale by building high-value, low-code mission apps with App Engine. Whether you’re a pro developer of any level looking to streamline repetitive tasks, a Low-Code business analyst looking for ways to solve unique mission challenges, an architect ready to drive the next phase of innovation, or a business leader seeking the right automation solutions, this Low-Code hands-on workshop is for you!
During this workshop, you'll get to:
- Learn how to identify the right problems to solve in your agency with low-code tools.
- Hear and see successful examples of how other agencies are driving rapid innovation at scale with ServiceNow’s low-code App Engine.
- Practice ideation and rapid low-code app creation techniques that focus on making the world of work, work better for you.
Events Where We Are Exhibiting
Join us to uncover the latest CIO insights and solutions with experts, IT executive peers and service providers to accelerate your business.
Why Gartner conferences?
- Insights you can trust - Join us for the only IT conference shaped by data-driven insights and more than 200,000 annual conversations between Gartner experts and the IT community.
- Validate your strategy - Our global team of 60+ on-site data, analytics and AI experts helps you create and validate your game plan using actionable business and technology insights.
- Strengthen your network - Join a large and diverse group of data, analytics and AI executives at a conference that prioritizes meaningful interactions and powerful connections.
Registration is not yet available. Check back in the Fall of 2026.
Sea Service leaders today confront profound and rapidly changing threats in a landscape of increasingly complex challenges. Join us and engage with leaders from the Navy, Marine Corps and the Coast Guard as well as industry and academia experts in this extraordinary opportunity to explore the depths of the unique issues they confront. Engage in discussions, network with peers and be a part of devising the needed solutions to enhance operational capabilities that overcome evolving threats. Gain knowledge and forge connections while discovering the latest platforms, cutting-edge technologies and advanced capabilities crucial to supporting maritime operations.