Prioritizing Smooth Delivery of Customer Services

This event qualifies for .1 CEUs

This event qualifies for 1 CPEs

This event qualifies for 1 CLPs

Better customer experiences build trust in government programs

When the White House issued its Executive Order on “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government” in December 2021, almost three dozen agencies across 17 departments were designated High Impact Service Providers (HISPs) – agencies which, because of their large customer bases or critical services (or both), have a significant effect on those they serve.

From veterans’ benefits and health services to student financial aid, contacting the IRS to visiting national parks, these agencies have developed comprehensive action plans and budgets to improve their customer service (CX).

Join us as thought leaders from agencies and contractors discuss the actions required to deliver streamlined personal service to their customers.

Speaker and Presenter Information

Speakers

	Ken Corbin Chief Taxpayer Experience Officer, IRS
	John Boerstler Chief Veterans Experience Officer, U.S. Dept. of Veterans Affairs
	Stephanie Bogan Chief Customer Experience Officer, U.S. National Archives and Records Administration
	Jeffrey Lush Chief Information Officer, Air University, U.S. Air Force
	Jonathan Alboum Federal CTO and Principal Digital Strategist, ServiceNow

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC