How to Improve the Government Customer's Experience

This event qualifies for .1 CEUs

This event qualifies for 1 CPEs

This event qualifies for 1 CLPs

Words like “bureaucracy” and “red tape” often come to mind when folks think about government, but the quality of customer service is changing – for the better.

In December 2021, the White House issued its "Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government." In conjunction with the President's Management Agenda addressing customer experience, agencies have ambitious targets for improving the way they deliver products and services through leveraging technology while respecting the dignity and time of customers and employees alike.

This 60-minute webinar show will bring together thought leaders government and and industry to share what a successful engagement program looks like and how to get started.

Speaker and Presenter Information

Mimi Geerges
Discussion Moderator &

Host of Government Matters
on WJLA-TV

	Jamie Holcombe Chief Information Officer, USPTO
	Lashanda Hodge Director of Customer Experience, Center of Excellence, GSA
	Anne Bink Associate Administrator for Response and Recovery, FEMA
	Jason Stanis Chief Technology Officer, Ignyte
	Dane Harrington CX Practice Lead, Ignyte Group
	Lee Becker VP & Public Sector Lead, Medallia

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC