Better Customer Experience Builds Trust in Government

How are federal agencies actively pursuing ways to improve the interactions with their constituents?

During this exclusive webinar, we will discuss effective approaches taken by the Department of Veterans Affairs, the Office of Management and Budget, the IRS and industry leaders to improve the experience of constituents who interact with the government.

Learning objectives:

• Defining Customer Experience from an Agency Perspective
• Relevant Tools for Enhancing Customer Experience
• Customer Experience with Secure Interactions