Technology Service Operations Summit

The demands on technology organizations are outpacing budgets and staff capabilities. This is being driven by the increasing importance of technology, issues resulting from technology use, the decentralization of technology teams, and a hybrid workplace, where remote employees have an increased reliance on technology services. Demand is increasing, employee and customer experience is being impacted, services must always be available, and budgets are not growing to keep pace with all this demand.

ServiceNow automates and optimizes technology services and operations with our market-leading IT Service Management and IT Operations Management products built on the single cloud-based Now Platform. Standardizing on ServiceNow’s platform dramatically reduces operational friction, increases the use of automation, reduces response times, and gets incident alerts to the right team the first time. ServiceNow’s Technology Service Operations approach ensures organizations can develop a shared set of guiding principles and rules to promote trust and confidence in the data and automation provided by the platform. Key benefits to organizations include the ability to:

• Expand technology services while reducing costs
• Deliver extraordinary employee experiences, resiliency, and productivity
• Drive technology best practices with optimized, efficient processes

During this 2-day IT summit with a carefully curated collection of sessions, we will deep dive into what you really need to ensure resilient Technology Service Operations. No matter what comes next, we’ll make sure you’re ready.