Bringing a Product Management Mindset to Building Superior UX and CX

This event qualifies for .1 CEUs

This event qualifies for 1 CPEs

This event qualifies for 1 CLPs

Delivering excellent, equitable, and secure federal services for an outstanding customer experience is a priority that comes from the President’s Management Agenda. Achieving that goal can be helped by learning from a different mindset found mostly in the private sector – product management.

Excellent experiences don’t just happen—they need to be designed in a deliberate manner. In a traditional software build, long periods of development without feedback are the norm. In product managed development, grounded in human-centered design and collaboration in an agile delivery context, early iterations will fail fast and be rebuilt in two-week increments. As user research and feedback marries up with development and testing, each iteration becomes more successful, and more mission focused, than the last.

Join us as thought leaders from government and industry discuss how the shift from a project to product mindset is impacting the government, and what steps agencies need to take to successfully apply that approach in 2023.

Speaker and Presenter Information

Sophie Myers, Director of Veterans Experience Services Portfolio, Office of Information & Technology, Department of Veterans Affairs

Sophie Myers

Director of Veterans Experiences Services Portfolio,

Office of Information Technology

Department of Veterans Affairs

Harrison Smith, Director, Enterprise Digitization, IRS

Harrison Smith

Director, Enterprise Digitization

IRS

Sarah Tully, Head of Product Development, Administration for Children & Families

Sarah Tully

Head of Product Development,

Administration for Children and Families

Tahera Zamanzada, Vice President, Digital Transformation, ICF

Tahera Zamanzada

Vice President of Digital Transformation,

ICF

Jane Norris, Moderator & Contributing Editor, FedInsider

Jane Norris

Moderator & Contributing Editor,

FedInsider

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC