A survey sponsored in part by the National Association of State CIOs in 2021 found broad adoption of AI-based tools, such as chatbots and digital assistants, often used in combination with robotic process automation. As state CIOs and CTOs have realized the benefits from their initial investments, they are beginning to look at new, broader ways to make use of AI and ML.

Join us as thought leaders from agencies and contractors discuss their experiences implementing these kinds of tools in delivering services to citizens, how it is helping their employees respond faster and more efficiently, and what they anticipate to be their next steps.