Managing NASA Facilities with Modern Field Service Workflows
During this session we discussed and demonstrated how ServiceNow simplifies building facilities and Field Service Management workflows as it pertains to NASA- improving customer satisfaction, workforce efficiency, effectiveness, and workforce satisfaction while reducing costs and time while maximizing productivity.
Additionally, we discussed how to:
- Leverage a single platform to create, manage, track, and execute building management activities including assets, facilities, and all fieldwork
- Utilize a mobile application – online or offline -- to submit requests, include photos, and get work accurately completed in the field
- Understand how ServiceNow leverages AI and ML to automatically assign work orders to the right people, with the correct materials and abilities, at the right place and time to complete jobs the first time it is submitted
- Schedule predictive/preventative maintenance activities to proactively ensure the effectiveness of workforce + environment and assets (More Proactive = Less Reactive)
- Leverage data-driven dashboards and reports to monitor REAL TIME analytics on maintenance work orders and make decisions on data
- Collect feedback and have access to surveys to ensure continued improvements
Speaker and Presenter Information
Kevin Adler, Digital Transformation Advisor, ServiceNow
Eduardo Cohelho, Solution Consultant, ServiceNow
Relevant Government Agencies
NASA, Other Federal Agencies, Federal Government, State & Local Government
Event Type
On-Demand Webcast
This event has no exhibitor/sponsor opportunities
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
ServiceNow Government Team at Carahsoft