The Future of Digital Analytics: Moving Beyond Pageviews
This event qualifies for 1 CLPs
According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of data sources – online and offline channels – and still allow customers to own, operate and use all the data. This webinar will explore how government take a data-driven, customer journey approach to its digital analytics program.
Attendees will learn how to:
- A case study: How a healthcare and education agency reimagined data with a migration from Google Analytics 360 to Adobe Analytics
- Democratize data for a holistic view of behavioral, transactional and operational data to gain insights across every team
- Activate data to improve content creation and optimize customer journeys across all channels
- Create a privacy-focused data governance and compliance (FedRAMP, GDPR, CCPA, DULE) model
- Build in data integrations that share data across platforms and backend systems with open APIs
- Leverage AI/ML/RPA to automate insights for recommended next best action
This webinar is sponsored by Adobe. Learn more at their website.
Speaker and Presenter Information
Moderator:
James Hanson, Head of Industry Strategy, Adobe
Speakers:
Charles Davis, VP, Strategic Partnerships, BlastX Consulting
Joe Christopher, VP of Analytics, BlastX Consulting
Marina Fox, Senior Digital Government Advisor, GSA
Relevant Government Agencies
DOD & Military, Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, GSA, SSA, NASA, FAA, Census Bureau, FDA, NSA
View Exhibitor/Sponsorship Details
Event Type
Webcast
When
Wed, Sep 20, 2023, 1:00pm - 2:00pm
ET
Cost
Registration: | $0.00 |
Website
Click here to visit event website
Event Sponsors
Organizer
ACT-IAC
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