Vision 2024: The Future of Technology in Government - San Jose, CA

Government at all levels is moving as quickly as possible to integrate new solutions and overhaul processes that need streamlining. At the same time, officials are keeping close watch on AI and other emerging technologies, wary of the law of unintended consequences. For instance, in early September California Gov. Gavin Newsom signed an executive order directing state agencies to study the development, use and risks of generative artificial intelligence, as a necessary precursor to AI governance.

At the same time, many states are rethinking how they interact with and deliver services to their residents. The mass adoption of smartphones has led many constituents to use them to access government programs; this has meant web page redesigns and simplification for many widely-used benefits. It also places further emphasis on improved cybersecurity, to protect visitors’ privacy and security.

Learning Objectives:

• Identify the changes in constituents’ access to services that drive agencies to update and upgrade their technologies
• Establish metrics to measure the improvement in service delivery
• Delineate the ways that AI can be used to streamline agencies’ performance
• List the criteria for incorporating AI into agency operations
• Review the state of cybersecurity in your organization and list areas that need improvement
• Define the emerging types of cybersecurity threats and measures intended to counteract them