Federal Executive Forum Customer Experience in Government
Improved technology and innovative implementation are part of an improved customer experience. But it’s really much more than just implementing technology that creates an overall better customer journey.
During this webinar, you will learn how CX experts from the Department of Homeland Security, Department of Veterans Affairs and Energy Department are implementing strategies and initiatives to improve customer experience.
Speaker and Presenter Information
Dana Chisnell, Executive Director, Customer Experience, Department of Homeland Security
John Boerstler, Chief Experience Officer, Department of Veterans Affairs
Todd Brinson, Deputy Chief Information Officer, CX, Energy Department
Emilio Escobar, Chief Information Security Officer, Datadog
David Santiago, Head of Industry Public Sector, Cloud Document, Adobe
Stephen Sopko, Managing Client Partner, CX, Digital Transformation & AI, Verizon
Moderator: Luke McCormack, Host of the Federal Executive Forum
Relevant Government Agencies
Dept of Energy, Dept of Homeland Security, Dept of Veterans Affairs, Other Federal Agencies, Federal Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Tue, Nov 7, 2023, 1:00pm - 2:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Federal News Network
