Federal Executive Forum Customer Experience in Government

Improved technology and innovative implementation are part of an improved customer experience. But it’s really much more than just implementing technology that creates an overall better customer journey.


During this webinar, you will learn how CX experts from the Department of Homeland Security, Department of Veterans Affairs and Energy Department are implementing strategies and initiatives to improve customer experience.

Speaker and Presenter Information

Dana Chisnell, Executive Director, Customer Experience, Department of Homeland Security

John Boerstler, Chief Experience Officer, Department of Veterans Affairs

Todd Brinson, Deputy Chief Information Officer, CX, Energy Department

Emilio Escobar, Chief Information Security Officer, Datadog

David Santiago, Head of Industry Public Sector, Cloud Document, Adobe

Stephen Sopko, Managing Client Partner, CX, Digital Transformation & AI, Verizon

Moderator: Luke McCormack, Host of the Federal Executive Forum

Relevant Government Agencies

Dept of Energy, Dept of Homeland Security, Dept of Veterans Affairs, Other Federal Agencies, Federal Government

Event Type

This event has no exhibitor/sponsor opportunities

Tue, Nov 7, 2023, 1:00pm - 2:00pm ET

Complimentary:    $ 0.00

Click here to visit event website

Event Sponsors

Federal News Network

Contact Event Organizer

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