How to Supercharge Your HR Workforce, Using Workforce Optimization to Enable Your Team and Process Mining to Optimize the Way Your People Work

Your HR team is oftentimes at the center of crucial moments for your employees, whether it’s answering benefits inquiries, processing PAR requests, or managing onboarding. That’s why it’s all the more important to ensure your HR team is equipped with the tools they need to work efficiently and stay focused on mission-priority tasks.

To help our Federal customers increase HR operational efficiency, ServiceNow offers Process Mining and Workforce Optimization. With HR Process Mining, customers can generate a model to study their HR cases and identify improvement opportunities. As the tool continuously streamlines your HR processes, HR Workforce Optimization gives your HR team leads the ability to effectively manage the workload, development, and scheduling of their team. Both solutions combined give federal customers a necessary advantage to proactively and productively manage the work and workflows of your HR team.

Attendees joined ServiceNow for a hands-on workshop where they learned how to supercharge their HR workforce.