Government Customer Experience & Engagement Summit

This event qualifies for 4 CPEs

As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches to government CX? What lessons are being learned along the way? How can leaders ensure that they are improving operations while placing equity at the heart of engagement strategies?

At this in-person event, the Government Customer Experience & Engagement Summit convenes top thought leaders and experts from government and industry to explore the state of government CX today — and look ahead to the future.

Throughout the program, participants will have the opportunity to follow along two distinct tracks that cater to diverse interests and objectives: technology and culture. The technology track will engage you in conversation surrounding the digital transformation of CX, its challenges and opportunities, while also exploring the integration of new technologies. Meanwhile, the culture track invites discussions on leadership, diversity, equity, and inclusion, and the importance of cultivating a positive work environment.

From identifying pitfalls to highlighting innovative solutions, this event serves as a crucible for knowledge exchange, fostering a collaborative environment where lessons learned become the building blocks for a customer-centric government.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC

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This event has no exhibitor/sponsor opportunities

Thu, Jun 6, 2024, 8:00am - 2:00pm


Government / Military / Media:  $0.00
Industry / Contractor / Retiree:  $195.00

The Westin, Washington D.C. Downtown
999 9th St NW
Washington, DC 20001
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GovExec 360

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