Federal Executive Forum Customer Experience (CX) Strategies in Government Progress and Best Practices 2024
Improving customer experience (CX) is a multi-faceted challenge to tackle as needs vary between stakeholders. How are agencies profiling a successful strategy and what is the vision for the future?
Speaker and Presenter Information
Mo Earley, High Impact Service Provider, Portfolio Lead, Federal CX, Office of Management and Budget
Amanda Damewood, Director of Customer Experience, United States Citizenship and Immigration Services
Ariele Faber, Chief Experience Officer, Centers for Medicare and Medicaid Services
Karen Tuttle, Director of Digital Experience, Verizon
Charlotte Lee, Customer Experience & Innovation Strategy Executive, Granicus
Moderator: Luke McCormack, Host of the Federal Executive Forum
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Tue, Mar 5, 2024, 1:00pm - 2:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Federal News Network
