Constituent Experience Virtual Panel: Empowering People, Powering Government Webcast

Everyday government agencies are under pressure to adequately fulfill their mission which requires optimal service delivery to their constituents- citizens, Warfighters, employees, beneficiaries and other key stakeholders. But if an agency is unable to deliver the right service at the right time to the right individuals, the impact is significant – critical requests for food, housing, supplies, healthcare assistance and more are hindered.

To meet constituents heightened service expectations and ensure optimal delivery of agency missions, Government organizations must deliver dynamic, personalized, and immersive experiences that engage constituents on their terms- across their preferred channels.

Please join us for a virtual panel to hear real examples of government agencies maximizing the cross-channel constituent experience. Gain insights from State & Local and Federal agencies that are successfully optimizing service delivery by leveraging various constituent experience solutions- from cross-channel contact centers, to knowledge management and self-service, to mobile and social interaction, to automated feedback collection and analytics.