Improving Public Sector CX
This event qualifies for 2 CPEs
Sterling customer experience does not happen by accident. Rather, it requires a proper mix of strategy, people, culture change and technology over time to improve how people interact and engage with federal agencies.
The ‘Improving Public Sector Customer Experience’ virtual workshop will focus on how agencies are improving customer service and memorable customer experiences. The event agenda will cover what is working, what is new and the associated challenges of improving customer experience across the public sector.
Learning objectives include:
- CX trends making their mark in 2024
- Redesigning a customer experience strategy
- CX Best Practices from industry
- CX success stories in Public Sector
Speaker and Presenter Information
DGI will post agenda approximately 4 weeks prior to the virtaul workshop.
Relevant Government Agencies
Federal Government, State & Local Government
View Exhibitor/Sponsorship Details
Event Type
Virtual
When
Thu, May 23, 2024, 1:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
Digital Government Institute