Improving Public Sector CX

This event qualifies for 1.5 CPEs

Sterling customer experience does not happen by accident. Rather, it requires a proper mix of strategy, people, culture change and technology over time to improve how people interact and engage with federal agencies.


The ‘Improving Public Sector Customer Experience’ virtual workshop will focus on how agencies are improving customer service and memorable customer experiences. The event agenda will cover what is working, what is new and the associated challenges of improving customer experience across the public sector.


Learning objectives include:

  • CX trends making their mark in 2024
  • Redesigning a customer experience strategy
  • CX Best Practices from industry
  • CX success stories in Public Sector

Speaker and Presenter Information

DGI will post agenda approximately 4 weeks prior to the virtaul workshop.

Relevant Government Agencies

Federal Government, State & Local Government

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Event Type

Thu, May 23, 2024, 1:00pm - 2:30pm ET

Complimentary:    $ 0.00

Free Virtual Workshop

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Event Sponsors

Digital Government Institute

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