When Service Portals Aren't Enough

State and local agencies have spent years expanding digital access through online portals, web forms and self-service tools, yet residents still encounter dead ends, abandon applications, make repeat office visits and spend valuable time waiting on hold for support. The result is what many agencies experience as a service completion gap: services are easy to find, but often difficult to finish.

Join Google Public Sector, TTEC Digital, Botcopy and Carahsoft for a discussion on how agencies are reducing friction across common resident, business and employee journeys. We'll explore practical approaches for improving service delivery, streamlining operations, and identifying opportunities to modernize high-volume services without starting from scratch.

You’ll learn:

• Why residents abandon applications and self-service processes
• Which agency services offer the greatest opportunity for modernization and efficiency gains
• How agencies are improving completion rates, satisfaction and operational performance
• How to get started with AI-powered service improvements using the systems you already have