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Salesforce and Incapsulate Webinar
View this on-demand webinar to learn how Incapsulate can use Salesforce to provide Tennessee agencies with solutions that deliver a modern customer experience that works across all interaction channels through a single cloud-based platform. Discover how you can use Salesforce at your agency to: Provide digital channels for your customers to discover and engage with your agency Give your Contact Center agents a single source of information util...
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Configuring for Kids: Making Tech Work...
At Carahsoft, we believe it is time to bring child welfare out of the dark ages of technology. We work with Salesforce to share a powerful proof point: the Accenture Case Insight Solution (ACIS). At this session, the Accenture & Salesforce team will tell a story of how they worked with child welfare stakeholders across the country to articulate how technology can enable caseworkers to get better outcomes for children. Based on that intel,...
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Envisioning a Modernized Contact Center...
There are increasing requests for service across channels, and daunting challenges to deliver more with older, disconnected systems, multiple knowledge sources, and smaller budgets. The rapid evolution of new technology, including social, mobile, and cloud, is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations. Join Salesforce for an on-demand webinar,...
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Re-Imagining the Licensing and Regulati...
Attendees of this on-demand webcast learned how the innovative Salesforce Licensing Solution helps agencies to: Efficiently deliver responsive customer service to both licensees and businesses. Enable staff to leverage insights to make data-driven decisions with service delivery. Synchronize with the latest regulations, compliance, and legislation on an agile and secure platform. This webcast featured Michael Miller, Deputy Director, from the...
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