2020 demonstrated that supporting digital citizen services is more important than ever. Citizens turned to the state, local, and regional governments for answers to urgent questions, and they expected a consumer-like service experience to help them find those answers. It's crucial that state and local governments streamline processes and provide efficient, intuitive digital-first experiences to their citizens, residents, and businesses. Join S...

Join ServiceNow and Carahsoft for a complimentary webcast to learn how to manage, enable and operate everything as a service.Register for this webcast to hear experts in IT Service Management and IT Operations Management discuss IT challenges and more, providing a Service Operations Maturity Model that anyone can use to gauge their organization’s current and future state.Attendees will learn: Strategies to drive toward these outcomes, s...

State & Local Governments are deploying more cloud and SaaS applications than ever before to support a wide range of business services. But how do they know if their processes are more cost-efficient or whether employees are using their time efficiently? ServiceNow allows agencies to achieve new levels of enterprise productivity by optimizing internal processes. At the heart of a business service is a structured process that needs to be ma...