The state of New York is emphasizing improving its IT resilience. The state’s 2022-23 strategic plan focuses on moving off legacy systems, implementing an enterprise architecture, and improving service delivery to its residents, to name a few. In addition, the state has its first cybersecurity strategy, and created a Joint Security Operations Center. As the largest city in the United States, New York City has its own technology roadmap,...

In order for customer experience (CX) efforts to be successful, they need support and buy-in from all levels of your organization. From the individual contributor all the way up to leadership, without an agency-wide commitment to CX, your programs are bound to fail. On this month’s CX Community of Practice virtual networking event, we will speak with experts about how to garner support from your peers and leadership for CX efforts. Join...

An Overview of How Federal Benefits are Taxed FERS Annuity CSRS Annuity TSP Withdrawals from both Traditional and Roth TSP accounts Survivor Benefits Ed reviews how the IRS treats each of these items for Federal Employees. Other Taxation Topics to Consider The taxation of Social Security Benefits, how much the state you live in impacts your net amount of income, and which states have the highest and lowest property tax rates. The 2017 Tax Law...

Whether it’s a hurricane, fire, insider threat or outdated systems, disaster can strike at any point for a government agency. However, even in times of crisis the government’s mission remains. Agencies need a robust business continuity and disaster recovery plan to ensure that vital government services are still working. But keeping those systems running isn’t as simple as having a backup drive somewhere. Instead, agencies ne...

The internet is an increasingly dangerous place. The FBI warns of Chinese threats to U.S. critical infrastructure, while the National Security Agency releases guidance for strengthening AI system security. Meanwhile, agencies still wrestle with phishing, ransomware and myriad other threats that occur every day. At the same time, government organizations are expected to implement zero trust architectures, improve identity and access management,...

In today's digital landscape, accessibility isn't just a legal requirement, it's a strategic imperative for organizations seeking to drive engagement and foster inclusivity. Join us to uncover strategies for navigating the complexities of digital accessibility and positioning your organization as a leader in creating inclusive digital spaces. We’ll delve into the success of the State of Rhode Island, a trailblazer in championing digital...

In today’s rapidly evolving technological landscape, government agencies face the daunting task of managing advancements in AI, cybersecurity, and more, while ensuring their workforce remains at the peak of performance. In the realm of agency operations, there are a multitude of challenges that arise, with increasing complexity and declining mental well-being among employees standing out as particularly significant risks to mission succe...

An Overview of the Thrift Savings Plan (TSP) Contributions and how they work, including limits and getting the biggest match Ways to maximize tax savings The main differences between Roth and Traditional TSP accounts Understanding the Different Funds An overview of the five main TSP funds (G, F, C, S, & I) and the Lifecycle (or “L” Funds), plus tips for developing an effective investment strategy that matches your time horizon,...

What are some common obstacles preventing you from being a strategic leader? Often, overpacked schedules, changing priorities, and poor time management can eat away at opportunities for strategic thinking. However, supervisors or managers who don’t have a strategy in place for team performance and productivity can be perceived as disorganized or ineffective. So, how can you be more strategic? Join us online Monday, May 20 at 4 p.m. ET/1...

This webinar (1 of a 3-part series) will focus on deterrence, a continuous function, and critical component of a successful Insider Risk Program. Our panelists will discuss the challenges and effectiveness of the “5 Cs” of an Insider Risk Program: Communication, culture, character, compliance, and consequences.