The latest Citizen Experience Executive Order has underscored the need for agencies to modernize their technologies and processes to best meet the ever-evolving needs of their customers. Additionally, HHS agencies are overwhelmed with rising customer expectations, the influx of caller inquiries, rising costs, etc. With this in mind, State and Federal organizations are turning to AI and cloud-based solutions while integrating emerging technolog...

Amidst external threats and changing technologies, today’s federal IT leader’s face numerous challenges of security and operations when it comes to developing and preparing for the next generation of AI and data security solutions. Though no shortage of uses for so-called “AIOps” exist, and myriad tools for deployment are available, many leaders remain at a crossroads on what’s next- everything from proper researc...