Register now for a complimentary webinar where Granicus will explore the success story of Roseville, California, and their journey to enhance the citizen experience through effective change management. Specifically, attendees will: Gain insights into the challenges faced by Roseville that led them to move to a new 311/CRM system Hear about the project planning and lessons learned along the way, including how new programs, changes in service ap...

A recent Mckinsey and Co report cited that “difficulty finding information and clarity of communications are the primary drivers of customer burden." Another report cites that 83% of federal agencies struggle to keep pace with rising citizen service expectations despite making interactions more convenient. Alleviating anxiety with more communications enables a cost-efficient and quite speed of delivery of better experience throughout the...

Are short-term rentals sparking debate in your community? It can be difficult for local governments to prioritize needs when it comes to short-term rentals. Vacation rentals can lead to noise, trash, and parking issues while putting pressure on local housing markets. However, hosts may depend on short-term rental income to pay their mortgages while local business stand to gain economic benefits from increased tourist traffic. Join Granicus for...

With government placing an increasing emphasis on supporting underserved communities, agencies are tasked with expanding accessibility to government programs. But how can agencies build and foster equitable experiences? Join Granicus for a complimentary webinar to learn how delivering seamless and secure federal government services requires strategic communications that thoughtfully navigate citizens through the services process. Specifically...

As residents continue to demand more transparency and accountability from their local leaders, robust digital solutions have become essential. It can be difficult to facilitate two-way dialogue and build trust with community members through just social media and town hall meetings. However, an online community engagement platform can help bring more people into the local conversation. Join Granicus for a complimentary webinar to hear directly...

Short-term rentals (STRs) have significantly altered the landscape of guest accommodations over the last decade. Now, new ownership trends threaten to continue the shake-up. Fractional ownership, where multiple parties formally work together through a service to purchase an investment rental property, is on the rise.With community character and housing inventory at stake, it's critical to understand the implications of these new property owner...

In the last ten years, short-term rentals (STRs) have dramatically altered the landscape of guest accommodations. But there's also much to learn about how STRs effect communities, particularly in resort, gateway, and destination communities. While the rental economy can bring economic benefits, it can also have a detrimental impact on community character and housing inventory.Join Granicus for a complimentary webinar to hear STR compliance exp...

Residents are expecting more transparency and communication from their local leaders than ever before. In-person engagement methods massively limit the number of people that can participate in their communities, and social media can be unreliable. When the City of Palm Desert, CA ran into these issues, they turned to an online community engagement platform.Within the first year of implementing their engagement platform, Engage Palm Desert, cit...

Public engagement is an important part of creating thriving communities, providing a mechanism for government entities to remain transparent by presenting information, collecting feedback, and engaging in a two-way conversation with their constituents. Public Records Requests (also known as FOIA) is an important component to sharing information and ensuring a spirit of transparency in local government. What many may not realize, however, is th...

With the recent signing of SB1168, Arizona governments now have the power to take action with short-term rentals (STRs) operating in their communities. The removal of the state preemption that prevented communities from developing STR ordinances or enforcement programs in the past, offers a chance for local governments to play a more significant role in preserving community character. How can your community benefit?Join Granicus for a complime...