U.S. Customs and Border Protection (CBP) has a unique mission to "protect the American people, safeguard our borders, and enhance the nation's economic prosperity." What is not unique to CBP among its government peers is that the agency is often asked to do this difficult job with aging or antiquated systems and applications. Enter ServiceNow, the world's most robust workflow automation platform with low-code/no-code application development ca...

With virtual and hybrid working here to stay, agencies are re-imagining service delivery models to meet what is now a long-term need. The workflows and systems that support IT services must be user-friendly while conforming to critical security requirements. ServiceNow has created a tight integration with Microsoft to meet employees where they are in the new digital workplace. Join ServiceNow and Microsoft to get a look at what the future of I...

With virtual and hybrid working here to stay, agencies are re-imagining service delivery models to meet what is now a long-term need. The workflows and systems that support IT services must be user-friendly while conforming to critical security requirements. ServiceNow has created a tight integration with Microsoft to meet employees where they are in the new digital workplace. Join ServiceNow and Microsoft to get a look at what the future of I...

The growing use of cloud and SaaS improves connections and efficiency but also increases the threat and attack surface for agencies to monitor and manage. Disparate security solutions have proven to be ineffective at assisting security operations teams to effectively detect, investigate, and respond to the increased volume of security threats. The ServiceNow Platform has the power to bring together security solutions that weren’t designe...

With virtual and hybrid working here to stay, agencies are re-imagining service delivery models to meet what is now a long-term need. The workflows and systems that support IT services must be user-friendly while conforming to critical security requirements. ServiceNow has created a tight integration with Microsoft to meet employees where they are in the new digital workplace. Join ServiceNow and Microsoft for a 3-part series to get a look at...

Cloud only or cloud first is one of today’s hot topics for tech visionaries. But in most real-world deployments, IT teams must support a hybrid world with a mixture of on-prem services built over decades, with newer, cloud-focused applications. These hybrid environments make it extremely difficult to maintain an accurate, reliable CMDB as the single system of record. Join us for the webinar, “Building a stronger CMDB across on-pre...

Contact center as a service for a new world of work A growing business faces many challenges, such as increased IT demands, employee growth, and delivering consistently excellent customer experiences. ServiceNow faced all these as they experienced sudden, rapid double-digit growth. Join this webinar to meet Amazon Connect and see the benefits, challenges, and lessons learned as ServiceNow reinvented their own contact center before offering th...

We’re innovating fast. We’re working from anywhere. Together, we’re building the future – a people-centric, efficient, and resilient government. Join us at the virtual 2021 ServiceNow Federal Forum on March 9-10 to explore how Federal leaders are creating modern, automated, digital workflows. Together, we’re delivering exceptional employee and citizen experiences. The goal: empower agencies to scale services on de...

ServiceNow® Software Asset Management (SAM) can monitor and optimize license usage for more than 25,000 engineering and industry applications—which could potentially save your organization millions. Learn more about using SAM with OpenLM, available in the ServiceNow store. You’ll get insights on how this powerful combination can help you reduce your software spend. Our topics will include: Gaining control of your expensive spec...

Legacy and point solutions cause IT to be made up of disjointed and fragmented tools, making it difficult to support the changing workplace efficiently and limits IT’s ability to deliver modern services…the result is too much time spent firefighting making innovation nearly impossible. ServiceNow’s cloud platform and associated IT applications gives IT a single system of record, a shared data model, shared workflow and share...