Due to today's highly global supply chains, stopping attacks from adversaries is a key business priority. However, current risk management programs go little beyond collecting supplier information, making them ineffective. How do you know a provider has built a trusted supply chain? During this webcast, presented by Cisco, experts will discuss the importance of comprehensive supply chain risk management, including the importance of relationshi...

Join Graduate School USA for our virtual 2021 W. Edwards Deming Outstanding Training Award Ceremony on Wednesday, October 20 from 1:30 p.m. to 2:30 p.m. EDT! We will recognize the outstanding innovation that government agencies have demonstrated during this historic time in our nation, with a focus on two areas — Technology and Human Capital Management. Help us celebrate your peers and their Deming Award-winning projects that illustrate...

The American Rescue Plan (ARP) funds nearly $2 billion for public sector modernization, alleviates some of the short-term financial trauma that impacts almost every community across the country, and offers options to overcome shortcomings while rebuilding for a stronger and more sustainable future. This moment is too important to go to waste. The short-term strategies contained in the ARP are designed to address undeniable and urgent needs but...

Infusing diversity, equity, inclusion, and accessibility into an agency’s daily work requires a thoughtful approach that recognizes the links between mission, citizen services, and employee engagement. Learning Objectives: Ability to explain the links between agency work, citizen services, and employee engagement Awareness that DEIA belongs in every aspect of our daily work Event Objectives: Explain the current admin’s definition o...

Crisis defined the first year of the decade. Transition will define the second. During Future Cities, the premier convening in local government, Route Fifty will dive deep into the recovery of cities and explore how city government has changed in the last year. During this weeklong digital event, we’ll take stock of the changes, gaps and promising solutions on the horizon.

Our “Next Normal” will be determined by the success of large-scale efforts in vaccine management, financial assistance, working safely, and more. Modern technologies have enabled all of those missions and could re-shape modern society for good. This high-powered and inspirational one-day digital summit will examine some lasting effects of this historic time period on IT modernization, the employee experience, service delivery, and...

Customer experience is at the heart of the relationship between people and government, and the demands have never been greater. Expectations change daily, shaped by the ever-higher levels of experience provided by people’s favorite brands and services. With the pandemic accelerating the adoption of technologies that make services faster, more intuitive, and easier to access, agencies recognize that they must keep pace to build and mainta...

In a world of shifting paradigms and human capital strategies, the Small Business Administration’s Office of the Inspector General has excelled at driving organizational change. From an increased focus on developing professional skills to the recognition of the sacrifices required by its growing workforce, Inspector General Hannibal Ware has demonstrated the importance of collaboration and strategy when seeking to make change across gove...