The latest Citizen Experience Executive Order has underscored the need for agencies to modernize their technologies and processes to best meet the ever-evolving needs of their customers. Additionally, HHS agencies are overwhelmed with rising customer expectations, the influx of caller inquiries, rising costs, etc. With this in mind, State and Federal organizations are turning to AI and cloud-based solutions while integrating emerging technolog...

President Biden recently issued an executive order focusing on transforming the customer experience and providing services to public and federal agencies. Public sector leaders are trying to meet these ever-increasing expectations, while facing aging technologies, resource constraints, and lack of agility. Now, they are looking for ways to be more innovative and quickly adopt simple, seamless and secure solutions to meet the overwhelming needs...