In order for customer experience (CX) efforts to be successful, they need support and buy-in from all levels of your organization. From the individual contributor all the way up to leadership, without an agency-wide commitment to CX, your programs are bound to fail. On this month’s CX Community of Practice virtual networking event, we will speak with experts about how to garner support from your peers and leadership for CX efforts. Join...

Whether it’s a hurricane, fire, insider threat or outdated systems, disaster can strike at any point for a government agency. However, even in times of crisis the government’s mission remains. Agencies need a robust business continuity and disaster recovery plan to ensure that vital government services are still working. But keeping those systems running isn’t as simple as having a backup drive somewhere. Instead, agencies ne...

We’re thrilled to have you join us at the upcoming NextGen Government Training Virtual Summit on Wednesday, May 15, 2024! Registration is free and open to everyone. We’re so looking forward to hosting a full day of professional development keynotes and breakout sessions. Stay tuned for schedule and speaker announcements!

What are some common obstacles preventing you from being a strategic leader? Often, overpacked schedules, changing priorities, and poor time management can eat away at opportunities for strategic thinking. However, supervisors or managers who don’t have a strategy in place for team performance and productivity can be perceived as disorganized or ineffective. So, how can you be more strategic? Join us online Monday, May 20 at 4 p.m. ET/1...

What’s your agency’s relationship status with the people you serve? Are they actively engaged with your services or do things feel chilly? Join us online Wednesday, May 22 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about tactics to bridge the divide and foster constituent engagement. Specifically, you’ll learn: Reasons why the divide between constituents and government exists. Creative w...

AI has the power to transform the way governments work. However, that transformative power poses risks and is rife with the potential for misuse. To harness AI’s power ethically, agencies need to invest in responsible AI practices. Join us online Wednesday, June 5 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry leaders about the attributes associated with responsible AI and how to use it effectively at your orga...

Customer experience (CX) programs are important, but if they’re not rooted in and aligned with your agency’s mission, they are unfortunately of limited use. Without clear alignment with agency objectives, your CX efforts will not have organizational support and will likely be short-lived. For your CX programs to succeed, you need to understand how to build them to support your agency’s mission. Join us online Monday, June 10...

Data is every agency’s most valuable asset – and it needs to be protected as such. However, not every dataset requires the same level of security. The key is knowing which data needs to be under lock and key. Join us online Wednesday, June 12 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about how to protect critical datasets. Specifically, you’ll learn: How to categorize data so that agenc...

Stepping into a new management or supervisory role can be daunting. As you navigate new teams and relationships, it can be stressful to figure out all the things you should do as a supervisor on a daily basis. So instead, we’re focusing on the top five things you should avoid doing as a government supervisor. Join us online Monday, June 24 from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from a government expert about the top mistakes managers...

Data is the biggest asset of modern organizations. But thanks to an increase in data breaches, evolving privacy regulations, and litigation volumes, data can also be an organization’s biggest liability. Good data governance is critical to government agencies’ ability to effectively respond to requests for data and reduce their overall risk. Join us online Tuesday, June 25 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government...