Agencies increasingly rely on Software-as-a-Service (SaaS) platforms such as Salesforce for mission-critical functions, which offers them numerous benefits including flexibility, reducing upfront IT resource costs and delegating upgrades and patches to the provider. Using Salesforce does not remove the agencies’ responsibility for cybersecurity, however, and SaaS applications face their own risks, including misconfigurations, poor access...

Government today faces a long list of imperatives in serving and defending its constituents while supporting and empowering its workforce. Constituents must trust that their need for essential services can be met with transparency, without sacrificing their privacy and security. Agencies and customers alike must feel safe from internal and external threats, including cyberattacks that could cripple infrastructure and disrupt vital services. Em...

There are plenty of benefits to innovative new technologies, from greater efficiency to cost savings to customer satisfaction. It is rare, however, for a new technology to truly replace existing IT – rather, it gets incorporated into or bolted onto current systems. This approach, along with the explosion of mobile devices and proliferation of software and SaaS applications, dramatically increases and clouds an Agency’s cyber footpr...