It has been one year since the issuance of the Executive Order on AI, and the landscape continues to evolve rapidly. Federal agencies have been hard at work gaining mission-oriented outcomes from pilots, while trying to identify and navigate through the challenges of operationalizing AI at scale. For many departments, the leap into the world of artificial intelligence (AI) may seem like a bridge too far. Even those with well-resourced data sys...

The federal government is doing everything it can to encourage agencies to adopt artificial intelligence tools to improve all aspects of their performance, while simultaneously paying close attention to potential risks of this exciting new technology. Currently, few agencies have adequate access to supercomputers and the deep expertise needed to operate the technology and test potential applications on secure infrastructure. This is beginning...

As the use of artificial intelligence has exploded throughout both the public and private sectors, much of the attention has been focused on its risks, because the technology is still developing and has the potential to cause harm. Less attention has been paid to how AI can be utilized to improve cybersecurity. The research firm IDC in its report, AI and Cybersecurity in Federal, State, and Local Governments, noted that AI is already having an...

The lingering impacts of the COVID-19 pandemic, economic and political uncertainty, increasing workplace changes, and new complexities are just some of the factors affecting workforce mental health and well-being. This poses a risk to mission readiness as well-being drives individual and organizational performance. In fact, recent Gallup Well-Being Research suggests that well-being is the most important factor for career performance over time...

As all levels of government seek ways to harness the benefits of artificial intelligence ( AI ) and mitigate its potential risks, the need for an overall national strategy to foster innovation, competitiveness, and economic growth becomes clearer. At the federal level, the Office of Management and Budget (OMB) issued a memo in March providing guidance for agencies to establish AI governance and risk management techniques while implementing inn...

When government agencies fail to provide seamless, intuitive public interactions, people miss out on valuable benefits and services because they are not aware of them or get lost in the adoption process. Additionally, cumbersome processes can lead to unnecessary calls to government agencies, resulting in time spent answering the phone and increased costs for call centers — costs and time that could be avoided if constituents had the info...

While the Personal Identity Verification (PIV) and Common Access Card (CAC) represent a high assurance, technically interoperable, and a highly regulated method of authentication, they suffer from factors such as ease of use, ability to work with mobile devices and across devices. Office of Management and Budget (OMB) memorandum M-19-17, Enabling Mission Delivery Through Improved Identity, Credential, and Access Management, opened the door for...

In today’s rapidly evolving cybersecurity landscape, Zero Trust has emerged as a critical strategy to defend organizational assets against persistent cyber threats. However, the presence of mobile devices in enterprise environments poses significant challenges to traditional Zero Trust implementations. As government agencies increasingly rely on mobile devices to conduct business and communicate, ensuring the security of these endpoints...

Data is the biggest asset of modern organizations. But thanks to an increase in data breaches, evolving privacy regulations, and litigation volumes, data can also be an organization’s biggest liability. Good data governance is critical to government agencies’ ability to effectively respond to requests for data and reduce their overall risk. Join us online Tuesday, June 25 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government...

Customer experience (CX) programs are important, but if they’re not rooted in and aligned with your agency’s mission, they are unfortunately of limited use. Without clear alignment with agency objectives, your CX efforts will not have organizational support and will likely be short-lived. For your CX programs to succeed, you need to understand how to build them to support your agency’s mission. Join us online Monday, June 10...