According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

Government entities hold massive amounts of data within their cyber walls. Utilizing and protecting this data is a top priority for leaders across government. As agencies strive to reach new heights in efficiency and effectiveness, new techniques for managing and accessing this very data are coming to the forefront. Most notably, how can leaders translate the data from collection and storage to decision making and action? How are leaders lever...

In today’s digital age, government organizations are collecting more data than ever before. However, many agencies are struggling to make sense of this data, which is often siloed across different departments, systems, and classifications. Enterprise-level data analytics offers a solution to this problem, allowing government organizations to break down data silos and gain a more comprehensive view of their operations. Join us as topic ex...

Modern warfare has dramatically shifted over the past two decades. Data and technology have become as important to 21st century defense as bombs and bullets. And as the U.S. expands its focus on Great Power competition with near-peer adversaries like China and Russia, the Department of Defense has placed a greater emphasis on using modern, data-driven technologies to enable better and quicker decision-making in life and death scenarios. Defens...

Entering the last option year of your wireless contract? Time to consider what's next including new options and services? Interested in making changes to your wireless program? This mobility event will cover the following topics, and more: Telecommunications Expense Management Mobility as a Service Industry Reseller options – one contract, multiple options We will discuss multiple contract options including the Multiple Award Schedule (M...

SOLVING THE TOUGHEST CLOUD CHALLENGES TOGETHER Federal agencies have invested years incorporating multiple styles of IT architecture to solve financial, mission, and operational challenges. As a result, unifying resources across private and public clouds, simplifying the command and control of IT infrastructure, leveraging AI to seamlessly deliver the right resources where and when they’re needed, and securing the enterprise and its part...

From Cloud First to Cloud Smart policies, cloud computing has underpinned much of government’s IT modernization for the past decade. The importance of cloud adoption took on an increased urgency over the past two years as agencies needed to quickly and securely enable remote work for thousands of employees. Now, as agencies at all stages of their cloud journey develop the next generation of cloud strategy, issues around security, enterpr...

Data comes from many sources, data definitions, variations in data, different systems, and from many users. It is important to gather and identify data from a multitude of sources to explore data patterns and data trends to be used for forecasting, planning, future strategies, innovation, research, and others that are not affected by fluctuations, repeated sequencing over fixed periods of time, unexplained random variances, and much more. Ever...

This webinar shares how agencies can procure cloud computing and includes tips for migrating applications to the cloud. You’ll learn about the advantages of cloud computing and how to use GSA’s contracts to make the cloud acquisition process easier and more efficient. There’s no charge for this event! Join us to: Get valuable information about cloud computing and its benefits to government Gain an overview of how GSA helps a...

Join this virtual meeting for an introduction of the GSA's MAS Industrial Products and Services. In this virtual 1 hour training session you can expect: An introduction of the Industrial Products and Services To have a better understanding of the tool and hardware solutions that are available within MAS as well as how to use the schedule’s Home Improvement Center. Additionally participants will be introduced to the equipment rental secti...