Do you know how your users are using Salesforce? What pages are they accessing? What reports are they downloading? And what features and partner apps are they using and how?As you add more users and more data into Salesforce, you need to manage risk coming from internal users as well as optimize your Salesforce apps. Event Monitoring gives customers valuable usage insights for security, adoption, and performance. And now, with the new Event Mo...

Servicing citizens has progressed from simply handling phone calls, into multi-channel digital engagement models, ensuring consistent and efficient citizen experiences anywhere, anytime, on any digital channel. Digital models of engagement are required to provide better service, collaboration, and experience to meet rising constituent expectations including citizens, businesses, and service provider partners. During this on-demand webcast, we...

Calling all Trailblazers - Salesforce is headed to NYC! Join us for a day of innovation, inspiration, and learning at the Javits Convention Center on December 14. Learn best practices and gain the tools you need to help your agency connect with customers in a whole new way. Get the chance to experience Salesforce products up close and learn a new way to connect to customers with the power of the Intelligent Customer Success Platform. Don't mi...

Join us for happy hour with extraordinary panoramic views of the City and Bay before Dreamfest! We invite you to continue networking with your peers while enjoying hors d'oevures and an open bar. The Grand Hyatt is conveniently located within walking distance of the Moscone Centers and exhibit hall. This event will reach capacity, so be sure to save your seat today!

In light of a newly issued executive order to expand federally funded education and workforce development programs, it is evident that the need for a transformative approach to growing and expanding these programs is critical. Over the past three years, NASA's Johnson Space Center (JSC) Education Office has been on a steady path to grow their internship program. However, until recently, their growth was hampered by manual processes and legacy...

Join us for happy hour on the Grand Hyatt Balcony, immediately following Wednesday's Dreamforce. Continue networking with your peers while you enjoy hors d'oeuvres and an open bar. The Grand Hyatt is located adjacent to the exhibit hall at Moscone Center. Register today - space is limited!

Dreamforce is an unforgettable week of learning, inspiration and fun - Start it off right with Salesforce and Carahsoft. Join us on Monday, October 3 at one of the top venues in San Francisco, Terra Gallery, for an evening of celebration, collaboration and connection. In addition, enjoy the most interesting band in the world, San Francisco's own Pop Rocks, as you optimize your experience at Dreamforce while networking with your peers.

Legacy case management systems and processes prohibit federal government agencies from providing great service. This failure to deliver great service is hurting you in more ways than you realize. View our on-demand webinar for a discussion with Andrea Miller (USDA, ARS/AFM). Andrea Miller shares how Salesforce Federal Case Management has helped the USDA streamline internal business operations and improve their ability to track service delivery...

The rapid evolution of new technology, including social, mobile, and cloud is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations. Access this on-demand webinar to learn how two of Salesforce’s most successful government customers responded to the challenge of modernizing contact center operations and improved mission and service delivery while red...

The state of federal IT is untenable. 80% of all funds go to just keeping the lights on. Agencies are so strangled by operation and management (O&M) costs that they cannot afford new solutions for their mission customers. Worse yet, all of this O&M money goes to pay for applications that are not securable. The long-standing trust in the traditional software and services vendors is vanishing rapidly under the realization that the govern...