Touch points and personas. Journey maps and empathy maps. CX requires a different way of thinking and, with that, a different set of tools and concepts. This interactive webinar is designed to help remove the mystery from these terms. In it, you will learn the key tools that are used and how they support citizen experience work. You will also learn some key terms and concepts that will help to shift your thinking to more citizen-centric perspective.

August 25, 2015 Instructor: Matthew Goldstein California CLE Credit Approval (1.5 Credit Hours) Pending Learn More ECoP®EAR or ITAR renewal credits = 1 Many universities and research institutions rely on the Fundamental Research Exclusion to perform research activities subject to U.S. export control regulations without a license. However, the exclusion is often misunderstood and improperly applied. In this webinar, Washington D.C. internat...

The upcoming Soldier for Life Interview event has received such a great response from candidates and companies, we had to move the venue just off base to the Sheraton BWI, located at 1110 Old Eldridge Landing Road in Linthicum. Here is a link for directions to the hotel: http://www.sheratonbwiairport.com/hotel-directions We will be serving a light breakfast and lunch for ALL participating candidates in attendance. I also encourage you to share...

ABOUT THIS COURSE This two-day course will prepare functional managers and analytic practitioners to finally make sense of data analytics and take control of the analytic process. “Transforming Data to Decisions” develops core skills for data analytics and lays the foundation for data-intensive analytic projects that deliver insight, clarity, confidence and actionable decision support. Attendees will learn the four major types of p...

The Elite SDVOB Conference promises to bring SDVOBs together wit the corporations and government agencies that believe in the unique value-add our nation's veterans bring to the table. The Elite SDVOB Network has built a national organization that has been able to guide thousands of veterans toward the possibility of achieving the American Dream for which they've sacrificed so much to protect. Join us and connect with SDVOB's specializing in m...

Over 30% of Official Images in Docker Hub Contain High Priority Security Vulnerabilities Before putting containers in production, you should ask yourself three questions: Do you know what’s inside the container you’re going to push to production? What’s your plan to keep vulnerabilities & malware out of the containers? As containers are being downloads or built in-house, is every build, of every container, being checked f...

Hiring federal employees was never an easy process, and so it is especially frustrating to both line managers and HR offices when a new hire might leave after just a year or two. In today’s budget environment, with hard or soft hiring freezes, and early out and buyouts becoming ever more common, it is especially important that once a job offer has been accepted that the hiring manager be able to retain the new hire for a reasonable perio...

How to prepare, administer and handle after approval actions for TAAs, MLAs and WDAs. In this installment of our instructional webinar series we will address the most complex US Government export authorization, the Department of State’s agreements, including Technical Assist Agreements (TAA), Manufacturing License Agreement (MLA) and the Warehouse and Distribution Agreement (WDA). If you are exporting technical data or providing a defens...

Welcome to the 25th Annual Government Financial Management Conference at the Ronald Reagan Building and International Trade Center in Washington, D.C. This three-day training event, sponsored by the Department of the Treasury’s Bureau of the Fiscal Service, will allow you to earn up to 21 continuing professional education (CPE) credits. From a selection of 55 educational sessions, you will learn about the latest developments in governmen...

In a world of shrinking budgets and unparalleled growth in data, agency network infrastructures that were put in place 20 years ago are inadequate to meet today’s demands. The New IP represents a change in the network from a physical to a virtual entity, and prepares public sector IT environments for the future. Using timely research conducted by surveying government technology leaders coupled with public sector insights, this session wi...