The public appreciates good customer service when dealing with an organization, and the same is true for your volunteer fire department. While performing skillfully during calls is the trademark of competent firefighters, the public may judge you on other things, such as how you acted during a call and how they were treated. Join Tom Merrill for this free webinar to sharpen your social fitness skills and improve your department’s custome...

You’re likely not a stranger to NFPA 1710, but are you missing out on other helpful measurements that could provide even deeper insight into your department’s performance? Don’t worry, we got you covered. During this webinar, we’ll discuss the measurements that will help give you a better picture. You’ll learn how employee retention, development for promotion, fire save, first response outcomes, and preparedness c...

CEU: A certificate of attendance will be offered. For many years, the “Out of Air” video, produced by the Firesmoke Coalition, has been a powerful training tool used to supplement progressive Air Management programs in fire departments across the world. The personal stories of those impacted by being “out of air” and the wisdom of fire service luminaries such as John Norman, John Mittendorf, Bobby Halton and the late Al...