As customer experience (CX) improves daily with conveniences like text reminders, order confirmations, and targeted emails, public sector agencies at every level are reassessing their service journeys to be more human-centered. Join Granicus for a complimentary webinar to see how agencies are making the right people aware of programs available, maximizing engagement and enrollment, improving productivity, and demonstrating measurable impacts...

Join Granicus for a complimentary webinar during Emergency Preparedness Month and dive into the world of emergency communications. A year after Hurricane Ian, leading Florida government communicators, representing the City of North Port and Sarasota County, will share their invaluable experiences and insights. Specifically, attendees will: Discover how these communications teams acted swiftly in the face of a natural disaster, ensuring accura...

It’s time for the 2023 Granicus Clerk Virtual Summit — a time for us to gather together to network and share best practices and resources as you continue on your change-making journey. Think of it as a pit stop. This summit is designed to empower municipal and county clerks, record managers, and board secretaries at all levels and sizes of government and give you a little extra fuel to keep moving forward. Specifically, attendees w...

Developing a new or redesigned website poses numerous risks for government agencies. One of those risks is low adoption by residents. With that in mind, the first important step is to collectively think about the purpose your agency's website should serve. What information does your agency want your residents to easily find, understand, and implement? For most agencies, that means shifting the focus from how the agency operates to how audience...

Join Granicus for a complimentary webinar, where they will discuss the state of public transit post-2020 and the challenges faced by transit agencies today. Doug Sullivan, the Manager of External Relations at Pace Suburban Bus, brings over 23 years of experience in government affairs and marketing in the transit industry to the conversation. With ridership still in flux due to the aftermath of the COVID-19 pandemic, Sullivan will share how Pac...

Are short-term rentals sparking debate in your community? It can be difficult for local governments to prioritize needs when it comes to short-term rentals. Vacation rentals can lead to noise, trash, and parking issues while putting pressure on local housing markets. However, hosts may depend on short-term rental income to pay their mortgages while local business stand to gain economic benefits from increased tourist traffic. Join Granicus for...

Transparency in public records is more important than ever. New reporting requirements and responsive public record types are putting pressure on staff for fulfillment, including police body cam footage, drone footage, and requests for “any-and-all” emails. How are communities keeping up with demand while, in some cases, spending less time on records than they did pre-pandemic? Join Granicus for a complimentary webinar on how to ac...

A municipal website can be a valuable tool that provides information and services to your constituency, but can everyone access it? Join Granicus for a complimentary webinar that will help you understand what residents want from your website, how it can help you be more efficient and productive, and why it should adhere to regulations stipulated by the Americans with Disabilities Act (ADA). This informative and engaging webinar features Liam...

With government placing an increasing emphasis on supporting underserved communities, agencies are tasked with expanding accessibility to government programs. But how can agencies build and foster equitable experiences? Join Granicus for a complimentary webinar to learn how delivering seamless and secure federal government services requires strategic communications that thoughtfully navigate citizens through the services process. Specifically...

As state agencies continue to migrate services online, prioritizing positive digital experiences becomes vital. Whether it’s modernizing accessibility, integrating complex outreach campaigns, or increasing staff capacity at scale, state leaders are taking a user-centric approach to creating their online interactions. Join Granicus for a complimentary webinar to learn examples and tips that governments can implement to create more engagin...