Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This customer service webinar will provide...

There is a connection between organizational ethics and business value. People do business with organizations they trust. Once consumer confidence has been betrayed, it is an uphill battle for businesses to recover--assuming that recovery is even possible. Establishing an organizational culture of ethical behavior is a strategic imperative for leaders.

Perhaps they were mis-hired to begin with. Or, perhaps they were promoted well past their ability; perhaps they simply don't want to do what's required... You just don't know and you're spending a ton of your time analyzing the "why" and the "what. Perhaps you're thinking is "I'm spending my time for no return, when I could be spending it on someone else for recognizable value." Dr. Stephanie shares success strategies on working with the un-co...

This three-day introductory course has been taught to thousands of industry professionals for almost thirty years, in public sessions and on-site to almost every major satellite manufacturer and operator, to rave reviews. The course is intended primarily for non-technical people who must understand the entire field of commercial satellite communications (including their increasing use by government agencies), and by those who must understand a...

Travel to a Historical Destination and Study Real Leadership Examples in a Very Different Time and Place Success in government can be measured in a number of ways and can be impacted by several factors. However, the one decisive factor in any successful endeavor is leadership. Strong and decisive leadership brings all of the other factors together and is the one indispensable component that can make the difference between success and failure -...

On March 1, automatic sequestration cuts took effect for the U.S. federal government. The cuts are evenly split between domestic and defense programs, with half affecting defense discretionary spending (weapons purchases, base operations, construction work, etc.) and the rest affecting both mandatory (Social Security or Medicaid) and discretionary domestic spending. As federal, state and local governmental entities work to enact the budget cut...

NCMA's 51st Annual Aerospace + Defense Contract Management Training Forum will be held in San Diego, California, March 14–15, 2013, at the Westin San Diego. Charting the Course for Contract Management Excellence! This year's event focuses on four core competencies: • Fiscal Responsibility & Accountability • Ethics & Compliance • Collaboration in Government & Industry • Developing a Quality Workforce Atten...

Earn Continuing Medical Education (CME) credits at this event! Recognizing that the care and well being of our warfighters does not stop when they return home, IDGA are proud to welcome a diverse group of subject matters being addressed by both DoD and VA speakers. As our troops return from theater, healthcare professionals need to identify many of their symptoms, both physical and behavioral. Many of the psychological wounds, such as TBI and...

Protecting Military Airbases and Commercial Airports against the Forces of Nature 2012 Exposition and New Technologies Presentations The #1 threat to our airports and airbases continues to be the devastating forces of nature! Hurricanes Tornados Lightning Fire Snow and Ice Seismic Activity / Earthquakes Flooding Objective of this Event: Provide concise, factual overviews and demonstrations of new technologies, innovations, and procedures for m...

SAVE THE DATE FOR NCMA'S 31ST ANNUAL GOVERNMENT CONTRACT MANAGEMENT CONFERENCE (GCMC) NOVEMBER 5–6, 2012 · RENAISSANCE DOWNTOWN HOTEL · WASHINGTON, DC Join us for NCMA's 31st Annual Government Contract Management Conference (GCMC), November 5–6, 2012, in Washington, DC at the Renaissance Downtown Hotel. GCMC has long been known as the most comprehensive conference for government contract professionals. Last year's ev...