Florida recently passed a record-high state budget in excess of $116 billion for the 2023-2024 fiscal year. On September 27 at 9:00 A.M. Pacific, our team will unpack what this means for selling tech in the state and how you can get your slice of the (very large) pie. A few notable facts from the budget include: $15.3 billion in total reserve (13.2% of total budget) 70+ emerging tech opportunities $26.8 billion for K-12 education $3.7 billion...

Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

Back in 2021, the Biden Administration released an Executive Order providing a vision for improving user experiences with government. So, where does that leave agencies almost two years later? Where are they in their journeys? Join us online Thursday, Sept. 21 from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear from government and industry leaders about the frameworks they use to improve user experience.

Across the nation, cities are confronting a full roster of opportunities. Federal funding from the Investment in Infrastructure and Jobs Act and the Inflation Reduction Act has allowed city governments to invest in their communities like never before. And whether that funding is used to improve hard infrastructure, connect communities to reliable broadband, or drive innovations that better support government, leaders are empowered in new ways...

Technology can empower local government personnel – from the GIS office to public works administration to city engineers – to efficiently develop, build and manage infrastructure that has a real impact on residents' lives. When government workers have the tools they need to plan and manage projects efficiently, agencies are not only producing a happier and more productive workforce, they're also improving resident services and crea...

Imagine this scenario: Your state or locality can map when and where violence is most likely to happen. With this knowledge, officials and local leaders concentrate resources in those hotspots. The additional community support results in fewer incidents requiring responder dispatch and decreased crime levels. Sound too good to be true? It’s not. In fact, this is exactly what’s happening in Wilmington, Delaware. Determined to find a...

With government placing an increasing emphasis on supporting underserved communities, agencies are tasked with expanding accessibility to government programs. But how can agencies build and foster equitable experiences? Join Granicus for a complimentary webinar to learn how delivering seamless and secure federal government services requires strategic communications that thoughtfully navigate citizens through the services process. Specifically...

Join the hundreds of mayors, council members, managers, finance officers, public works directors, police chiefs representing over 130 Maryland municipalities. City and Town officials are eager to connect with industry leaders.

From the point a constituent knows they have a need to the point of resolution, there are countless opportunities to frustrate or impress. In this webinar, we’ll show you how to: Identify and understand the interactions that shape your constituents’ view of your agency Gain control over those interactions through AI and Automation Objectively analyze those interactions to set your agency up to quickly adapt to the ever-changing nee...

Building Program Awareness: Communication Strategies that Drive Outcomes Successful digital service adoption begins long before a form submission. Agencies benefit most from creating awareness campaigns that highlight program benefits, and journey mapping the user experience to ensure seamless adoption. Discover the value of multi-channel, customized communications strategies that attract individuals to program enrollment. Join experts to lear...