As an emergency communications center (ECC) professional, you do much more than take 9-1-1 calls and dispatch first responders in the field. You collect and share vital information from an incident. You connect information provided by the public with the response activities happening in the field. And that information is coming at you from more places than ever, as your systems are upgraded to integrate new NG9-1-1 features. As the front-line...

The public appreciates good customer service when dealing with an organization, and the same is true for your volunteer fire department. While performing skillfully during calls is the trademark of competent firefighters, the public may judge you on other things, such as how you acted during a call and how they were treated. Join Tom Merrill for this free webinar to sharpen your social fitness skills and improve your department’s custome...

You’re likely not a stranger to NFPA 1710, but are you missing out on other helpful measurements that could provide even deeper insight into your department’s performance? Don’t worry, we got you covered. During this webinar, we’ll discuss the measurements that will help give you a better picture. You’ll learn how employee retention, development for promotion, fire save, first response outcomes, and preparedness c...

CEU: A certificate of attendance will be offered. Recent societal events have focused on misconduct by law enforcement and improper use of various restraint mechanisms. This dynamic and thought-provoking session will discuss the legal liability and the untoward medical effects of physical and chemical restraints. Join legal and clinical experts as they address the challenging “dual role” of the EMS practitioner in ensuring both pat...

You don’t give up, and neither will we. As we all strive to adapt to an ever-changing world, it is equally, if not more important to us to bring you the most current information on your FirstNet network and the supporting ecosystem. Improvements at the national and local levels have continued, despite a global pandemic and a myriad of natural and manmade emergencies taking place around us. We can’t come visit you in person just yet...

The number of officers who died in the line of duty in 2020 was the highest level of loss in almost 50 years, with much of the increase attributable to COVID-19. As we continue to deal with the pandemic, there’s an equally deadly threat to officers which has long been on the minds of law enforcement officials: police officer suicides. Tragically, the number of police suicides each year often exceeds line-of-duty deaths and leaders have l...

This webinar is intended to address the State, Local, and Tribal Aid portion of the American Rescue Plan Act (ARPA) of 2021. Join our Grants Specialist to gain a deeper understanding of how these funds are allocated and how they may be used. During the webinar, attendees will be provided with: How the ARPA funds were allocated nationwide; A summary comparison of the ARPA funding distribution versus the CARES Act funding distribution; Pertinent...

CEU: A certificate of attendance will be offered. For many years, the “Out of Air” video, produced by the Firesmoke Coalition, has been a powerful training tool used to supplement progressive Air Management programs in fire departments across the world. The personal stories of those impacted by being “out of air” and the wisdom of fire service luminaries such as John Norman, John Mittendorf, Bobby Halton and the late Al...