Customer experience (CX) programs are important, but if they’re not rooted in and aligned with your agency’s mission, they are unfortunately of limited use. Without clear alignment with agency objectives, your CX efforts will not have organizational support and will likely be short-lived. For your CX programs to succeed, you need to understand how to build them to support your agency’s mission. Join us online Monday, June 10...

Have you considered becoming a GitLab Certified Professional? GitLab is coming to Reston, VA on Monday, June 10, for a hands-on training covering all of the essential security capabilities of GitLab and tailored to the Federal Systems Integrator community. This course will offer live instruction on critical security techniques, including Static Application Security Testing, secret detection, Dynamic Application Security Testing, dependency sc...

This demo explores how ServiceNow's Customer Service Management (CSM) solution takes your customer service to the next level while controlling operating costs. We will see how you can resolve issues quickly and delight customers with AI-powered self-service as well as set your agents up for success with real-time information to boost their productivity. Built on the Now Platform, the single system of action for the enterprise, CSM leverages pl...

Join us to see how you can take charge of your IT infrastructure and digital services with ServiceNow ITOM Visibility. This session dives into how ITOM Visibility not only automatically discovers all of your IT resources, but also maps them to create a single, unified view of your entire IT landscape along with an up-to-date, and consistent record in your ServiceNow CMDB. This powerful combination helps you reduce costs and complexity, while a...

Join AWS experts for a series of webinars in March-April to learn more about AWS Skill Builder and how your organization can utilize it to maximize your business impact. AWS Skill Builder provides learning options that allow you to develop, reinforce and extend your AWS skills. Upcoming webinar topics include: AWS Skill Builder Overview: This webinar will show you how you can login and activate your subscription and start learning. You'll see...

This training class will be an open session for any questions related to CPRM Failure to ensure the CAF is appropriately included in all task order solicitation responses and subsequent task order awards, on a separate line item, may lead to contract non-compliance. It is critical to ensure CAF is paid to you by ordering contracting offices, so that you may in turn remit payment to GSA. Your OASIS contract requires you to report new task order...

As the deadline to implement phishing-resistant multi-factor authentication (MFA) nears for federal agencies, federal identity, credential, and access management stacks need to consider all organizations that do business with the Federal Government. Vendors and System Integrators must adopt phishing-resistant MFA solutions to meet the requirements being implemented by federal agencies by the end of FY2024. UberEther and Nok Nok have invited Yu...

In the realm of federal cybersecurity, Zero Trust principles are essential for resilience. This panel discussion delves into the intricacies of integrating ZT principles into established architectures, fostering a culture of trustworthiness and resilience at the agency level. Insights will be shared on navigating implementation processes such as FedRAMP compliance, Software as a Service (SaaS) adoption, and other complexities inherent in the t...

Join us at Microsoft Discovery Hour: Accelerate Innovation with Low Code to see how to reshape your organization by putting AI at the forefront of your business. During this free event, you’ll learn from industry thought leaders and join interactive discussions to see how to use Microsoft Power Platform to build a hyperautomation practice at scale with AI-powered automation tools. You’ll find out how to help your organization accel...

Government entities encounter distinct obstacles in both securing and administering grants, which play a crucial role in promoting sustainable growth, providing essential services, and enhancing the well-being of communities. Despite the abundance of funding opportunities, these come with their own complexities, introducing significant administrative challenges towards grant management and regulatory compliance.Join our webinar on June 6th as...