Human + AI: Win With Boundless Experiences The future is upon us. The fusion of humans and AI will revolutionize how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy, trust, and emotion are essential. Only leaders who can integrate CX, digital,...

With rapid technological advancements, the demand for IT talent continues to outpace supply. According to the Gartner 2024 CIO Talent Planning Survey, 79% of responding organizations plan to increase their IT staff levels in 2024. Despite waves of layoffs from the tech sector, it remains difficult to hire qualified talent with high-in-demand skills such as GenAI, AI, machine learning and cybersecurity. These skills gaps threaten organizations...

This demo explores how capabilities from GenerativeAI in connect with ServiceNow's Service Operations Workspace will empower our customers to accelerate productivity and efficiency. We will cover the already existing AI / ML capabilities that lay the groundwork for Generative AI and how future releases of the ServiceNow Platform will support GenAI, with a trustworthy human-centric approach.

Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the way records managers track the data they have, from where it is located to who can access it to what information it contains. These technologies are also changing how agencies meet compliance requirements. In this virtual workshop, we break down these concepts and show the potential benefits to your agency. You will leave with a better understanding of how AI/ML ca...

Explore real-life case studies of successful AI adoption in IT service and support. This session will highlight various organizations' experiences, focusing on challenges faced, strategies employed, and the outcomes achieved. Attendees Will Learn: Insights from real-world AI adoption case studies. Strategies and challenges in implementing AI solutions. Proven ROI, cost, quality, and cycle time benefits of AI.

As AI spending and adoption accelerate, significant opportunities and challenges arise for enterprises. CFOs play a crucial role in managing the financial implications of this transformative technology. With the rapid integration of AI, finance leaders must navigate potential costs and risks to maintain organizational stability and competitiveness. Key challenges include categorizing AI initiatives, evaluating their financial impact and addres...

The CIO was first introduced to lead the Data Processing and Information Systems departments of the past. Today, the job is a much different role. The skillset and responsibilities are worlds apart from what they were a decade or two ago. And the role continues to adapt to the changing face of the modern business enterprise. Discussing key topics such as the Cloud, Digital Transformation, Data & Analytics and the use of AI and IoT, the CIO...

Artificial intelligence (AI) teams perceive risk differently than security or compliance teams. Security teams focus on AI application attack surfaces, but with forthcoming regulations worldwide, organizations cannot overlook concerns such as data and model drift, uncontrolled bias, and privacy and security concerns specific to AI model training and deployment. Join this complimentary AI webinar as Gartner experts share how to best secure AI a...

The US government has initiated various AI/ML programs, emphasizing the strategic importance of customer experience (CX), including AI Legislation and Executive Orders (EO) like EO 14058. The impact of AI resonates across multiple crucial government sectors, from National Security and Health & Human Services to Commerce, Energy, Law Enforcement, Public Authority/Utility and Transportation. The adoption of AI doesn't come without challenges...

Artificial intelligence, especially generative AI (GenAI), promises to significantly change every organization across every industry in every region of the world. Yet, for all the potential benefits, AI also raises a high level of risk and fear about potential consequences. What is the impact in your industry? What steps should you take to gain the benefits across your organization? Join this complimentary Gartner IT leadership webinar as a pa...