Join our on demand webcast to learn how government agencies use Jira Service Desk to ease and speed citizen interactions -- as well as customize and streamline internal agency communications. We'll review the common challenges that most local agencies have in delivering effective citizen services, and then show you how our robust ticketing and workflow engine enables a great citizen experience, regardless of device or location. Atlassian Jira...

Today, in the face of increasingly destructive natural disasters, human-machine teaming is essential to helping first responders save lives. Automation of high-skill, labor-intensive tasks can act as a force multiplier by reducing cognitive burden while extracting meaningful insights about a disaster, allowing first responders to focus on higher-order challenges, like decision making. Critical to effective response efforts, machine learning al...

In this rapidly changing government landscape, how can your agency ensure seamless implementation of document practices while simultaneously improving the citizen experience (CX)?Join our complimentary webinar to learn how you can implement new paperless processes while improving CX across government agencies. From digitizing forms to enabling e-signature capabilities, Adobe Document Cloud (DC) is spearheading the revolution to modernizing exi...

Many agencies are considering new technologies to automate their Community Development and Regulatory (CDR) processes to increase productivity internally and improve citizen experiences.There are many options available, but the best approach is not always clear. Should you focus on a custom-built or out-of-the-box solution? Should you consider Software as a Service (SaaS) or on-premises deployment? What are the best ways to reduce risk and ach...

Discover how the Stave application suite enables you to streamline supply chain management on the ServiceNow platform. Many agencies are tasking their internal organizations to reduce costs and provide better service. Procurement and supply chain departments are no exception. Learn how Stave can help you to: Improve customer service and accountability Increase asset utilization Decrease the cost and time of running procurement cycles Hold supp...

In our evolving digital age, prioritizing the customer experience (CX) has become one of the most important and efficient ways to increase engagement, and new technologies are helping organizations do so. Staying on top of the newest CX and technology trends to meet citizen expectations can be difficult though. Join us online Thursday, March 12 from 2-3 p.m. ET/11 a.m. – noon PT for a panel discussion featuring customer experience expert...

The explosion of devices and communication channels in recent years presents government with a serious dilemma: How do agencies interact with citizens who increasingly rely on smartphones and tablets for public services? Citizens expect government agencies to meet them on their terms, and today that means a quality customer experience (CX) that’s digital, seamless and unfolds on any channel, device or platform they choose. More important...

Legacy systems, infrastructure, policies, and processes all prevent government agencies from delivering programs and applications that meet their mission and give citizens better services at digital speed. How can state IT leaders modernize their workflows to provide scalability, transparency, and security while quickly getting fundamental services to their constituents? Join this webinar to learn how the Cook County (IL) Assessment Office's D...

Chicago's Bureau of Information Technology manages a number of technology solutions bringing a scalable, efficient, enterprise-wide startegy across the city's 30+ departments. Chicago leverages Salesforce Marketing Cloud to streamline communication to all of its citizens during COVID-19. Join us on May 21 to hear how the City of Chicago uses their outreach and enagement platform, step-by-step, and show us how they are using it to surfce priori...

Join Red Hat and Carahsoft to explore how Red Hat Integration, an API-centric solution, supports the full spectrum of modern application development. Manav Kumar, a senior solutions architect at Red Hat with over 18 years of experience implementing enterprise integration solutions, will address: The benefit and value of APIs API lifecycle management and API first-design approach How to design, build and deploy your APIs Ways to control your AP...