Salesforce customers, Chicago and Toronto, have built their 311 system to deliver the best customer service possible, but their approach with Salesforce is different. Join us on March 11th - also known as 3/11 Day - to sit down with leadership from Chicago and Toronto, as well as Catalyst Consulting Group, the partner who has implemented the Salesforce 311 solution for both cities. This webinar will unpack the lessons learned from using Salesf...

The panel of thought leaders, researchers, and practitioners will discuss responses to the effects of the COVID-19 pandemic on early childhood development and education. We will revisit how this public health and economic crisis has challenged the early childhood ecosystem and learn what actions all of us can take to respond to post-COVID impacts on the systems supporting families, communities, and early education. Join us on February 4 to hea...

Federal agencies looking to modernize face unique challenges, including flawed but critical legacy systems, compliance and security concerns, and the increased scale and complex makeup of Federal workforces. As agencies continue to evolve their large and complex workforce to be more distributed, they need to ensure secure access to daily information to do their jobs better and enable mission success. Join Okta, Salesforce, and Carahsoft for a...

As government agencies and citizens continue to adapt to the new normal in their daily lives and remote workplaces, digital transformation is more important than ever. Salesforce strives to be at the forefront of these new technological advancements and create a personalized experience for both employees and citizens. Join our Innovation Hour to hear how the State of Arizona is leveraging Salesforce with Slalom to improve business processes an...

As we begin to see vaccines for COVID-19, there remains much uncertainty for the next phase of the pandemic response. Join us to hear how public health agencies are managing this ambiguity - and inoculations - on the cloud.This webinar will uncover how this work inspired Work.com for Vaccines, Salesforce's solution to help governments and healthcare organizations coordinate safe and efficient vaccine programs at scale.

In an incredible response to the health crisis, most retailers condensed their roadmap for digital transformation from years to weeks, uniting around the customer. They were scrappy — making quick decisions to provide the products and services customers needed — from supplying PPE to curbside pickup. As our industry continues this massive acceleration, retailers must [re]think the necessary path from scrappy to scale. Given that di...

With 2020 coming to a close, is your agency still navigating how to effectively and efficienty process requests related to COVID-19? You're in luck, we have the solutions specifically made for you and your agency! Our partners are readily available to support your solution needs for 2020 and years to come. Utilize your CARES Act 2020 Funding to manage all of your COVID-19 related needs. AppExchange apps are customized for Salesforce and help o...

Vaccine Administration Management enables organizations to use the Salesforce Customer 360 Platform to design, build, and deploy their own vaccine management programs that are tailored to the needs of your communities. We invite you to attend a preview of "CalVax", the Vaccine Supply Chain Management solution being provided to California County Public Health Agencies by the State Department of Public Heath as part of a comprehensive approach f...

Join us for the completely re-imagined Dreamforce experience for our all-new, work-from-anywhere world! Customer Service and Contact Centers Session December 17 at 11:00am ET; 8:00am PT This roundtable will offer the chance to have an open discussion with your peers about how to provide the modern contact center customer service experience. Discover the new Dreamforce, brought to you in a virtual format full of informative sessions and more!

As government agencies and citizens continue to adapt to the new normal in our daily lives and in our remote workplace, digital transformation is more important than ever. Join us to hear from Virginia state leaders and hear VA agencies share their experiences and best practices.