As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...

While the Personal Identity Verification (PIV) and Common Access Card (CAC) represent a high assurance, technically interoperable, and a highly regulated method of authentication, they suffer from factors such as ease of use, ability to work with mobile devices and across devices. Office of Management and Budget (OMB) memorandum M-19-17, Enabling Mission Delivery Through Improved Identity, Credential, and Access Management, opened the door for...