As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...

Foreign nation state-sponsored cyber group and threat actors affiliated with the Iranian Government have carried out malicious cyber-attacks against multiple critical infrastructure entities; this and other nation state “bad actors” have their eyes on this precious resource. In one case, hackers targeted and disabled a common operational technology (OT) used at water facilities. Unfortunately, these facilities often lack the resour...