Benefits Technology is driving organizations to reassess the way they work. Technology is allowing us to do things we have not been able to do before. Employees, partners and constituents have changing expectations of how they want to work with you. Are you listening? Resiliency is function of leadership. Learn to listen, live, and lead in the Networked Age. Leadership is communication. Gain an understanding of what the Networked Age means to...

Several agencies are making dramatic strides in developing approaches and systems that work for them in their citizen engagement efforts. The periodic sharing of these experiences and "best practices" is an important element of this government evolution. That is why this information-packed and interactive training is a must attend to help you transform the way you communicate with citizens. Hear practical advice, firsthand, from leading govern...

The popularity and possibilities that social recruiting have brought to the profession have caused HR and recruiting pros to take notice. This three-day event offers expert insight into best practices, current trends, metrics, and statistics on today’s talent pool and how to effectively leverage social recruiting strategies to find the best candidates. The summit will offer one full day of workshops and two conference days full of intera...

CALL CENTRES PROGRESSION TO A DIGITAL COMMUNICATION CENTRE Live Debate Round Table Case Studies Led By Expert Speakers Panel Sessions Customer management IQ is proud to be bring you our 7th Annual Call Centre Week Canada Summit. We are transitioning the event to just be once a year to bring you a bigger & more impactful group of speakers. Our focus will be to provide you with cutting edge insights and strategies from Directors of successfu...

Finding experts quickly is a significant challenge that has not been solved by most organizations. Sales teams need to quickly find experts to staff projects and help with responses to RFPs. Consultants, developers, and support personnel need to quickly find experts to shorten their learning curve and response time. For organizations using Microsoft SharePoint Server 2010, User Profiles, My Sites and People Search offer a solution to this prob...

Join us to learn how Conservation International uses SharePoint for Internet Sites to manage their online presence. Get a first-hand account of how SharePoint can deliver a rich user interface as well as easy-to-use content management functionality. Alex Dinnouti, Director of Web Applications for Conservation International, will be sharing best practices and tips and will be responding live to audience questions. Attendees will learn: ·...