Meet the Digital Citizen — Developing a Web Strategy for Engagement: July 30th Your constituents are connected, driven by engagement, and waiting for your agency to deliver services on their terms and timeframes. Their expectations have been conditioned by intuitive experiences with online retailers. This session will discuss how online experiences can improve agency effectiveness and client outcomes, while reducing operational costs.

Webinar Topic: The Cybersecurity Imperative: An Agency's Toolbox for Secure Data Brought to you by FedInsider, WTOP, and Federal News Radio, this complimentary one-hour webinar will explore how lead agencies are tackling the growing threat of cybersecurity. Executive Order 13636 [Feb 2013] on cybersecurity advises agencies: "Repeated cyber intrusions into critical infrastructure demonstrate the need for improved cyber security. The cyber threa...

Social Media — Get Ready to Analyze and Engage: July 16th Governments all over the world are taking advantage of social media in new and interesting ways. With nearly all government agencies and departments having a Twitter or Facebook account, the focus is no longer on employing social media; it's on using these outlets effectively. It's not enough to just post a link to a news article or press release - government needs to interact wit...

Join us for a series of one-hour training sessions to examine to the current policies, trends, executive orders and technology for establishing an interactive dialogue with constituencies and effective online collaboration. June 11: Digital Content 2.0: Optimizing Technical Communications & Publications Digitizing paper documents were just the beginning. Today’s advanced end users want engaging and easily searchable content from your...

Join us for a series of one-hour training sessions to examine to the current policies, trends, executive orders and technology for establishing an interactive dialogue with constituencies and effective online collaboration. May 28: Developing Insights from User Analytics Analytics can help your agency better understand user activity, as well as uncover patterns that can save money—or even a life. From social analytics to monitoring busin...

Join us for a series of one-hour training sessions to examine to the current policies, trends, executive orders and technology for establishing an interactive dialogue with constituencies and effective online collaboration. May 14: Mobile Security: Preventing Theft & Protecting Content Wherever It Goes With the increase in both mobile devices and security breaches, your agency must work harder to prevent data theft while integrating advanc...

Join us for a series of one-hour training sessions to examine to the current policies, trends, executive orders and technology for establishing an interactive dialogue with constituencies and effective online collaboration. April 30: Fostering Online Communities and Engagement Using Social Knowledge Management Are your agency employees and constituents experiencing “content overload?” Are massive amounts of data, information and si...

Join us for a series of one-hour training sessions to examine to the current policies, trends, executive orders and technology for establishing an interactive dialogue with constituencies and effective online collaboration. April 16: Thinking Paperless: Improving Agency Processes and Workflows The government is pushing to go green, and agencies are stepping up to the call. Explore how reducing paper and embracing smart devices has delivered gr...

Join us for a series of one-hour training sessions to examine to the current policies, trends, executive orders and technology for establishing an interactive dialogue with constituencies and effective online collaboration. April 2: Delivering Engaging Communications to Citizens Across Devices and Platforms Today’s citizens expect engaging content on the devices they choose to use, so why not turn this expectation into a benefit for your...

Join us for a series of one-hour training sessions to examine to the current policies, trends, executive orders and technology for establishing an interactive dialogue with constituencies and effective online collaboration. March 26: Streamlining Benefits Enrollment &Services Selection to Save Time and Costs Enrollment processes are required for a variety of government services. Explore how other agencies have efficiently created, supporte...