Join leaders from a U.S. Federal Health agency, Deloitte, and Salesforce to learn how leading organizations are reimagining the contact center experience, by focusing on the future of service through the use of innovative technologies to elevate the agent experience and customer relationships. The discussion will cover: The changing landscape of contact center technology An overview of Salesforce Service Cloud Voice Cost efficiencies gained th...

Federal, state and local governments are still reeling from the consequences of COVID-19. On top of that, they are faced with diminishing budgets, growing demands from citizens and the shifting priorities of a new administration. Now more than ever, organizations realize that the decisions they make today impact their ability to respond to the unexpected events of tomorrow. Please join us at Think Gov 2021 for an engaging afternoon where you...

The global pandemic has accelerated the need for federal and state agencies to make demonstrable progress in modernizing their IT systems. Still, IT modernization is a continuous state that agencies must achieve to refresh their systems, applications and services on an ongoing basis.This SNG Live session will focus on this theme of IT modernization, bringing together federal and state IT leaders to discuss their progress and the major challeng...

Public sector organizations are navigating through digital transformation, further accelerated by the COVID-19 pandemic. Digital-first is now essential to continuity and resiliency in citizen, employee and student experiences. As a result, leveraging the cloud to manage agency application portfolios is a priority for every CIO. For public sector organizations, the app and cloud modernization journey, and enabling their teams to accelerate this...

Artificial Intelligence thrives on data and state and local governments are awash in data about their communities. While the long-term implications of smart cities and autonomous vehicles present huge opportunities for states and localities, the impact of chatbots and RPA is being realized today. This SNG Live session is part of AI Week and will gather AI leaders at the state and local level to explore some of the real-world applications of AI...

The federal government is on the cusp of an artificial intelligence explosion. Many federal and state agencies are using AI applications in varying degrees, from basic backend automation of manual process to cloud-enabled solutions that bring new success to their missions. This SNG Live session is part of AI Week and will gather IT decision-makers leading the adoption of artificial intelligence to discuss the state of AI in the federal governm...

The pace of change in government IT has never been faster and data center optimization and cloud initiatives have driven digital modernization. Federal and state agencies continue to drive cloud adoption in an attempt to achieve additional savings, security, and faster service delivery. This SNG Live session will feature IT leaders on the front lines of cloud adoption exploring successes and challenges facing agencies at both the state and the...

Federal agencies are in the midst of an unprecedented push for IT modernization, replacing vulnerable legacy systems with modern, agile software that is more secure and effective. Join the top decision makers from government and tech at FedScoop’s fifth annual IT Modernization Summit as they discuss ongoing efforts in federal IT modernization, the latest in the move to the cloud and what is in store with emerging technologies like artifi...

The government is one of the largest providers of services in the world. From small business loans and disaster relief to benefits for veterans and unemployed Americans, public sector institutions are entrusted to provide services in both a reliable and convenient way. And more and more, Americans expect their government to serve them online. To do so, federal, state and local agencies are enlisting innovative, digital technologies to more eff...

The onset of the coronavirus in early 2020 presented immediate challenges for recently appointed Chief Data Officers. Those CDOs were tasked with using leading agencies’ use of data to respond to the challenges introduced by the pandemic. On top of that, the Open Government Data Act of 2019 and the 2020 Federal Data Strategy Action Plan were still big priorities for 2020. This SNG Live Virtual session will gather CDOs from across governm...