Chicago's Bureau of Information Technology manages a number of technology solutions bringing a scalable, efficient, enterprise-wide startegy across the city's 30+ departments. Chicago leverages Salesforce Marketing Cloud to streamline communication to all of its citizens during COVID-19. Join us on May 21 to hear how the City of Chicago uses their outreach and enagement platform, step-by-step, and show us how they are using it to surfce priori...

Join Red Hat and Carahsoft to explore how Red Hat Integration, an API-centric solution, supports the full spectrum of modern application development. Manav Kumar, a senior solutions architect at Red Hat with over 18 years of experience implementing enterprise integration solutions, will address: The benefit and value of APIs API lifecycle management and API first-design approach How to design, build and deploy your APIs Ways to control your AP...

Public expectations are driving government agencies to modernize their email outreach and engagement. Agencies who modernize their email communications can help more people access more services while serving the unique needs of many at scale. By mapping out the milestones of the citizen journey, agencies can predict what information citizens will need at every turn, enabling proactive communication connections and the expedited delivery of per...

Join us for this webinar and see how Dragon Speech Recognition Solutions enables you to keep up with documentation productivity and generate reports with higher detail and accuracy while accelerating professional documentation. From transcribing committee meetings and correspondence to drafting hearing notes and reports, Dragon Speech Recognition Solutions let you do it all—faster and more efficiently. You can increase your productivity...

The Heurich House Museum and the Bipartisan Policy Center are proud to present “Once Upon an American Dream,” a three-part panel series exploring the stages of the immigrant experience in America: migration, arrival, and integration. Our second panel will take place as a virtual happy hour on July 9, 2020, at 4 p.m. and explores “Arrival: Navigating the System Then and Now.” In light of serious conversations about racis...

A decade later, customer experience (CX) and citizen engagement have evolved and become a higher priority across governments than ever before. While government organizations have made significant strides in CX, there is still a call to action to improve communication, increase accessibility, modernize infrastructure and digital services, and ultimately prioritize the citizen's experience. CX initiatives and legislation have helped direct agenc...

Now more than ever, there’s a need for a flexible, future-state identity service that enables a fast and secure shift to support a remote and collaborative workforce outside the network. Federal employees need to work with contractors from home. Citizens need to engage via digital means rather than in person. Constituents not only require access to mission-critical tools they were already using but the pandemic has highlighted the need t...

Most of our lives have drastically shifted this year. Along with the impact to family and health to consider, many government customers have a workplace that has shifted from face-to-face interactions to a remote environment. In these challenging times, the mission to learn from mass quantities of data and communicate with citizens is more important than ever. That data is nothing if we do not make it actionable and use it to provide improved...

More than 1,300 local, state and federal organizations use DocuSign to enable citizens, businesses, and staff to work smarter and more effectively with self-service forms, electronic signatures, prepopulated agreements, and automated approval processes. Join your peers and other leaders in Texas to see how you can transform your agreement process by eliminating paper, automating workflows, and connecting the systems within your organization. T...

Communicating with citizens and employees is a critical function of government agencies, from emergency response to educating the public on agency processes. The National Aeronautics and Space Administration (NASA) was able to produce a successful video series using the industry-leading video editing software, Adobe Premiere Pro. Video communication makes NASA's scientific content more approachable even when the subject matter is highly techni...